In-house Service Centre: Studio, Software & Electronics

Whether the issue is big or small our workers put their sweat, blood and tears into analyzing and testing your product and giving you adequate and timely feedback.

Services at Studio Service Centre

Our team of experts offers a comprehensive range of services including:

• Testing products that get sent back to us (mics, USB audio interfaces, studio monitors, midi controllers, keyboards, digital pianos, synthesizers, modular components, rack components / effects, etc.)
• Communicating through our trusted colleagues from national and international Customer Care
• Communicating with brands and their respective service facilities and partners
• Watching customer videos to identify the issues and find the most fitting solution 
• Doing minor repairs on house brand products (under warranty) that get sent back to us (bigger repairs get sent directly to the manufacturer’s designated service facility)
• Warranty checks for our house brands (in cooperation with our customer service)
• Checking the quality of returned goods to see if they are suitable as B-Stock items
• Solving issues, by phone or email, from internal stakeholder such as customer service, logistics, partner management, product management, etc.

• Registration and Licensing issues
• Installation problems
• Compatibility issues between software and operating systems (Windows, Mac OS)
• Bugs and other software glitches or issues

Our trained staff works hard to find solutions for your individual cases, and issues with the manufacturers and their partners, to solve these adequately. Don’t hesitate to contact us, no matter how small the problem may seem.