Harley Benton RB-612CS Classic Series

I purchased this guitar based on the positive reviews on YouTube and on this site. I have been a loyal Thomann customer since 2006 and have been really impressed by the quality of their service and products. I own three other Harley Benton guitars. When I received the guitar it looked great, felt great and sounded ok. Now here is the catch and it is a big one, for me at least. It took me 4, yes I said 4 hours to change the strings. I finally gave up and removed the Casino tailpiece to gain access to how the string nuts actually fit in. Prior to removing it, you are partially blinded by the view by the Casino tailpiece. Every time you try to mount the string, it just falls out. I was out of my head trying to do so. When I did unmount the tail to reveal how it actually works it seemed apparent. However, I am not sure I will be able to change the strings without disassembling parts of the guitar you should NOT have to. I wrote Thomann asking for a solution and they said they are aware of this problem (not issue....but problem!)

I really want to like this guitar and do, except for this glaring problem. Other things like lowering the action, etc, I can deal with but this...

Here is what I wrote to Thomann:

Thank you! However, and I am not exaggerating, I spent 4 hours trying to figure out the best way to attach the strings. I finally had to remove the Casino tailpiece to gain access to the string ball end mounts. When it is attached you cannot see into where the string is entering, it often enters the wrong opening because you are blind in most cases as to where it is going. In viewing the Casino tailpiece I could finally see how it actually functions. That worked (FINALLY). I do NOT want to have to remove the tailpiece every time I change strings. I have been a loyal Thomann customer since 2006 and this is the first time I wanted to return a product and the only reason I am not doing so is I threw out the box. I cannot believe there isn’t an instruction sheet on how best to change the stings.

Is their a third party solution to change the string mount to 12 separate string holes or just a way to SEE where you are putting the strings. I have been stringing guitars for years, but 4 Hours???? I am so angry!!! This was my birthday gift and what a birthday it turned out to be!!!

Anyways, sorry for this rant, but it is what it is! Merry Christmas and Happy Holidays!