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Customer Comments
  • on 18.06.2012

    Richard from the UK: "?rrived today promptly and in perfect condition. Just to say "danke" for your excellent customer service!"

  • on 26.09.2012

    xxxxne­hixxxe07@aol.com: "Thanks to your staff. I had a problem with an item I bought, sent it back free of charge, you fixed the item. Fantastic sevice."

  • on 19.03.2013

    Alex Sutcliff: "I always recommend Thomann to my associates."

Email addresses and extensions

As a Thomann customer you can reach our departments, specialists, and administration by phone or via email.
Here is a list of the email addresses and phone numbers all our departments.

Email addresses and extensions
Telephone hotline: +49-9546-9223-55 international@thomann.de
Department Email Telephone
Accounting buchhaltung@thomann.de +49-9546-9223-55
Brass/Woodwind brass@thomann.de +49-9546-9223-26
Call Centre Management emily.harvey@thomann.de +49-9546-9223-55
Classic Drums classicdrums@thomann.de +49-9546-9223-2545
DJ dj@thomann.de +49-9546-9223-441
Drums drums@thomann.de +49-9546-9223-40
Front Desk international@thomann.de +49-9546-9223-55
Guitars gitarre@thomann.de +49-9546-9223-20
Hotline international@thomann.de +49-9546-9223-55
Keyboards homekeys@thomann.de +49-9546-9223-33
Lighting licht@thomann.de +49-9546-9223-45
Marketing marketing@thomann.de +49-9546-9223-42
PA pa@thomann.de +49-9546-9223-35
Piano Gallery klaviere@thomann.de +49-9546-9223-34
Quality Control qs@thomann.de +49-9546-9223-1010
Returns, Repairs and Damages sc.cc@thomann.de +49-9546-9223-476
Sheet Music noten@thomann.de +49-9546-9223-60
Strings streicher@thomann.de +49-9546-9223-370
Studio/Synth/Computer studio@thomann.de +49-9546-9223-30

All lines busy?

Sometimes all 90 telephone lines can be busy! No problem, just call our front desk on +49-9546-9223-55 and leave your telephone number to request a call-back.

Fax numbers
Front Desk +49-9546-9223-24
  • Accounting +49-9546-9223-2549
  • Classic Drums +49-9546-6774
  • Lighting +49-9546-9223-443
  • Quality Control +49-9546-9223-1101
  • Returns, Repairs and Damages +49-9546-9223-475
  • Studio/Synth/Computer +49-9546-922328
Contact Thomann
Phone Hotline
+49-9546-9223-55
Address
Musikhaus Thomann e.K.
Treppendorf 30
96138 Burgebrach
Germany
Business Hours (CET)
Monday 9:30–18:30
Tuesday 9:30–18:30
Wednesday 9:30–18:30
Thursday 9:30–18:30
Friday 9:30–18:30
Saturday 9:30–16:00
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