Customer Comments
  • on 02.03.2012

    xxxxrewjcul­len@bluey­on­der. co.uk: "Many thanks for your efficient customer service. I will be telling others about the efficiency of your website and your service."

  • on 18.04.2012

    un­known: "Your service and expertise is 2nd to none and I wish to thank the two young ladies of your Staff who dealt with my order"

  • on 14.05.2013

    r.xxxters@btxxx.com: "Thanks for your rapid e mail responses, solutions to my question always amazes me, great knowledge base. Number one in my book."

At Thomann it’s all about service!

How can we help you?

Service for us isn’t just about repairing and caring for your equipment, we believe service starts with the selection of products we offer you, right the way through to how we ship your equipment.

Before

For us service starts with the selection of products we offer you. We are available by phone, email and in our shop to offer help and advice, prior to you making your purchase.

During

It’s all about fine-tuning! We are always looking at ways to improve our logistics and stock capacities enabling us to deliver your items even quicker.

After

If you find yourself facing technical problems, we won’t let you down: We have teams of in-house technicians to help you quickly and efficiently.

Personal contact

We have a team of experts to help and advise you by phone, email or in the shop.

Europe’s biggest warehouse

Our warehouse offers the best availability and quickest possible shipping. 90 % of all orders leave our warehouse within 30 minutes of us receiving them.

3 year warranty

We extend the warranty to a total of 36 months –without any additional costs for you.

Online guides

Our detailed online guides offer hints and tips, as well as technical know-how for beginners and professionals.

Quick shipping, great shipping conditions

Any order above 199 EUR is shipped free of charge to mainland UK and Ireland - no matter what it weighs or how big it is.

The Guitar-Team’s PLEK-Service

A pleked guitar feels better and sounds better! Therefore our Guitar-Workshop-Team offers this service just for you.

Extensive product information

In addition to product videos, sound samples and 360° pictures, our website also offers test reports and customer reviews for many different items.

Satisfaction guarantee

If you do not like the item you have bought you can return it within the first 30 days, no questions asked.

Maintenance and repair service

We have eleven fully equipped workshops with trained specialists who are able to maintain and repair your equipment.

Our technicians and specialists are here to help you quickly, professionally and most importantly efficiently if something does go wrong.

Our Service Team’s contact details:

sc.cc@thomann.de
phone: 0049 (0) 9546 9223 476
fax: 0049 (0) 9546 9223 24

Address and Company Data
Musikhaus Thomann e.K.
Treppendorf 30
D-96138 Burgebrach
Germany
  • Founded January 1954
  • Legal status sole proprietorship (family business)
  • Owner Hans Thomann
  • Ust.-ID No. DE 132261052
  • business register nr. HRA 8988 (Bamberg)
  • WEEE-Reg.-Nr. DE 18280160
Business Hours (CET)
Monday 9:30–18:30
Tuesday 9:30–18:30
Wednesday 9:30–18:30
Thursday 9:30–18:30
Friday 9:30–18:30
Saturday 9:30–16:00
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