At Thomann its all about service!
Service for us isnt just about repairing and caring for your equipment, we believe service starts with the selection of products we offer you, right the way through to how we ship your equipment.
For us service starts with the selection of products we offer you. We are available by phone, email and in our shop to offer help and advice, prior to you making your purchase.
Its all about fine-tuning! We are always looking at ways to improve our logistics and stock capacities enabling us to deliver your items even quicker.
If you find yourself facing technical problems, we wont let you down: We have teams of in-house technicians to help you quickly and efficiently.
We have a team of experts to help and advise you by phone, email or in the shop.
Europes biggest warehouse
Our warehouse offers the best availability and quickest possible shipping. 90 % of all orders leave our warehouse within 30 minutes of us receiving them.
3 year warranty
We extend the warranty to a total of 36 months without any additional costs for you.
Our detailed online guides offer hints and tips, as well as technical know-how for beginners and professionals.
Quick shipping, great shipping conditions
Any order above 199 EUR is shipped free of charge to mainland UK and Ireland - no matter what it weighs or how big it is.
The Guitar-Teams PLEK-Service
A pleked guitar feels better and sounds better! Therefore our Guitar-Workshop-Team offers this service just for you.
Extensive product information
In addition to product videos, sound samples and 360° pictures, our website also offers test reports and customer reviews for many different items.
If you do not like the item you have bought you can return it within the first 30 days, no questions asked.
Maintenance and repair service
We have eleven fully equipped workshops with trained specialists who are able to maintain and repair your equipment.