Customer Comments
  • on 25.01.2012

    Eric, UK: "Nice site, first time used. Hopefully not the last!"

  • on 16.03.2012

    Michel from Antwerp, Belgium: "Thank you for your exellent service . The best i ever received buying on internet . So fast!! You Germans are incredible"

  • on 02.07.2013

    Brian - Ireland: "Good people make a company and you appear to have picked the best."

Service Centre and Specialist Workshops

Our six service and repair workshops take care of your instruments and repair defective equipment.

Within our 30-day money-back guarantee period, defective equipment is exchanged for new equipment (while available). While this is not always possible, we do our best to repair goods as quickly as possible - remember it is free! Today, no less than 110 employees work in our service workshops. Of course we could just let the distributors and manufacturers take care of service and repair jobs and have just one single guy organize return shipments, but we want to offer qualified service to our customers, and we know that we can handle repairs more cost efficiently in house than any external service point could do.

Thomann's 6 service workshops

  • Electronics Workshop

    In our electronics workshop,  trained employees - including some master technicians - take care of the repair and service of electronic equipment.

  • Loudspeaker Workshop

    In 1997 Thomann was the first retailer of musical equipment in Germany to open its own service workshop for loudspeakers, cabinet manufacturing, and reconing. We have an excellent supply of all kinds of parts from all the renowned manufacturers, which allows our specialists to overhaul almost any PA system within one week.

  • Guitar Hospitals

    Since we check up and adjust each guitar individually prior to shipment, we have no less than three guitar workshops at Thomann. Two at our shipping department and one in the actual store.

  • Piano Workshop

    Several trained piano builders work in our piano gallery in order to ensure optimal after sales service and care for your instrument.

  • Strings Workshop

    String instruments are serviced and repaired in our own in-house workshop. Each instrument is checked and adjusted here prior to shipping to suit your playing style.

  • Brass & Reed Workshop

    Our brass & woodwind workshop takes care of service and the repair of every kind of brass and reed instrument. Exquisite instruments, too, are in good hands with our three brass and woodwind instrument builders.

Your Contact Persons

  • department: Returns, Repairs and Damages
  • email: sc.cc@thomann.de
  • phone: +49-9546-9223-476
  • fax: +49-9546-9223-475
Address and Company Data
Musikhaus Thomann e.K.
Treppendorf 30
D-96138 Burgebrach
Germany
  • Founded January 1954
  • Legal status sole proprietorship (family business)
  • Owner Hans Thomann
  • Ust.-ID No. DE 132261052
  • business register nr. HRA 8988 (Bamberg)
  • WEEE-Reg.-Nr. DE 18280160
Business Hours (CET)
Monday 9:30–18:30
Tuesday 9:30–18:30
Wednesday 9:30–18:30
Thursday 9:30–18:30
Friday 9:30–18:30
Saturday 9:30–16:00
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