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Your Contact Persons
Postal Address
Thomann GmbH
Hans-Thomann-Straße 1
96138, Burgebrach, Germany
Company Info
  • Founded January 1954
  • Legal status GmbH
  • CEO Hans Thomann
  • VAT Reg.Nr. DE 257375233
Business Hours (CET)
We are open!
  • Monday 09:30 – 18:30
  • Tuesday 09:30 – 18:30
  • Wednesday 09:30 – 18:30
  • Thursday 09:30 – 18:30
  • Friday 09:30 – 18:30
  • Saturday 09:30 – 16:00
We look forward to being rated by you

Satisfied customers are the most important thing for us. With your rating you are helping us to adapt our service to your needs.

Europe's Biggest Service Center

How can we help you?
Service for us isn’t just about repairing and caring for your equipment, we believe service starts with the selection of products we offer you, right the way through to how we ship your equipment.
Europe's Biggest Service Center


For us service starts with the selection of products we offer you. We are available by phone, email and in our shop to offer help and advice, prior to you making your purchase.



It’s all about fine-tuning! We are always looking at ways to improve our logistics and stock capacities enabling us to deliver your items even quicker.



If you find yourself facing technical problems, we won’t let you down: We have teams of in-house technicians to help you quickly and efficiently.

We have a team of experts to help and advise you by phone, email or in the shop.

Our ware­house of­fers the best avail­ab­il­ity and quick­est pos­sible ship­ping. 90 % of all or­ders leave our ware­house within 30 minutes of us re­ceiv­ing them.

We ex­tend the war­ranty to a total of 36 months –without any ad­di­tional costs for you.

Our detailed online guides offer hints and tips, as well as technical know-how for beginners and professionals.

Any or­der above 199 EUR is shipped free of charge to main­land UK and Ire­land - no mat­ter what it weighs or how big it is.

A pleked guitar feels better and sounds better! Therefore our Guitar-Workshop-Team offers this service just for you.

In ad­di­tion to product videos, sound samples and 360° pic­tures, our web­site also of­fers test re­ports and cus­tomer re­views for many dif­fer­ent items.

If you do not like the item you have bought you can return it within the first 30 days, no questions asked.

We have el­even fully equipped work­shops with trained spe­cial­ists who are able to main­tain and re­pair your equip­ment.

Our technicians and specialists are here to help you quickly, professionally and most importantly efficiently if something does go wrong.

Our Service Team’s contact details:

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