Customer Comments
  • on 02.03.2012

    xxxxs­pi­ers@aol.com: "I found the site very user friendly, with better descriptions and pictures than any of your competitors. It is also very fast."

  • on 04.06.2012

    Scott from the UK: "Exellent service, normally I would be hesitant ordering from a country abroad, however your service is first class!"

  • on 25.09.2012

    xxxxn@ex­xxxxxpentry.co.uk: "I dont think that i have ever delt with such a professional company, please keep it up!! Many many thanks for your service."

30-Day Money-Back Guarantee

So you thought a particular product was the right one for you, and then you discover it's not. Well, that's life.

But no problem! We grant a 30-day money-back guarantee on any item you buy at Thomann - no hassles, no questions asked! (does not apply to products specially made or modified for you such as custom cases; software must be sealed and in its original, unopened packaging).

If you're not completely satisfied, please contact us, and we'll arrange for you a free return service (within Germany only).

Each Thomann parcel contains a return form in which you can specify if you want a refund credited to your customer account or transfered to your bank account or if you'd prefer a different Thomann product.

Please make sure you return the product in its original packaging including all accessories and be careful to avoid any signs of use!

Your contact person for return services

department: Returns, Repairs and Damages
email: sc.cc@thomann.de
phone: +49-9546-9223-476
fax: +49-9546-9223-475

By the way, did you know...

... that Thomann was the first company in the music industry to introduce a money-back guarantee? Yes, in 1995, long before the EU passed "Distance Selling" laws regulating mail order purchases.

Address and Company Data
Musikhaus Thomann e.K.
Treppendorf 30
D-96138 Burgebrach
Germany
  • Founded January 1954
  • Legal status sole proprietorship (family business)
  • Owner Hans Thomann
  • Ust.-ID No. DE 132261052
  • business register nr. HRA 8988 (Bamberg)
  • WEEE-Reg.-Nr. DE 18280160
Business Hours (CET)
Monday 9:30–18:30
Tuesday 9:30–18:30
Wednesday 9:30–18:30
Thursday 9:30–18:30
Friday 9:30–18:30
Saturday 9:30–16:00
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