Thomann Cyberstore Help On this page you'll find answers to frequently asked questions concerning the Thomann company, our Cyberstore, and the ordering process. If you have questions that are not answered here, just drop us a line via email or call us. Our contact data is on this page, too.

 

Thomann Cyberstore FAQ List

In our big Thomann Cyberstore FAQ List you'll find answers to the 73 most frequently asked questions concerning our Cyberstore and the Thomann company.

Information on Thomann's Added Values

Here's further information concerning our free added values: 30-day money-back guarantee 3-year Thomann warranty Repair & service in dedicated workshops Europe's largest warehouse

The Ten Steps of Your Thomann Order

Here's an explanation in ten steps of how your order is processed at Thomann - from selecting a product until its delivery at your doorstep.

Subject Index

These are frequently asked subjects and links to the respective info pages. Blow Outs Browse By Brand Catalogue Change my Address Classified Ads Company History Contact Us Delivery Time Exclusive Brands FAQ Login / Logout Money Back Warranty Ordering Pick Up Products Privacy Product Availability Repair Service Search Shipping Costs Shop Tour Subscribe Hot Deals Tell A Friend Terms and Conditions Treppendorf Unsubscribe Hot Deals Value-Added Tax (VAT) Warranty

Contact us

Confused? No problem! Just call us or send us an email. We don't expect you to dig through all of our web pages, and you don't have to learn the FAQs by heart, either :-) Here are the email addresses and phone extensions to all of our departments at Thomann.:

Audio Professional audioprof@thomann.de +49-9546-9223-490 Brass Department brass@thomann.de +49-9546-9223-26 Accounting buchhaltung@thomann.de +49-9546-9223-55 Sales Offices international@thomann.de +49-9546-9223-55 Returns, Repairs and Damages customerservice@thomann.de +49-9546-9223-476 Drums drums@thomann.de +49-9546-9223-40 Couriers info@thomann.de +49-9546-9223-0 Management hans.office@thomann.de +49-9546-9223-0 Organisation info@thomann.de +49-9546-9223-0 Electronics Service/Repairs werkstatt@thomann.de +49-9546-9223-61 Guitars gitarre@thomann.de +49-9546-9223-20 Keyboards homekeys@thomann.de +49-9546-9223-33 Hotline international@thomann.de +49-9546-9223-55 Piano Gallery klaviere@thomann.de +49-9546-9223-34 Warehouse lager@thomann.de +49-9546-9223-227 Lighting licht@thomann.de +49-9546-9223-45 Logistics info@thomann.de +49-9546-9223-274 Marketing sven@thomann.de +49-9546-9223-42 Sheet Music Dept. noten@thomann.de +49-9546-9223-60 PA Department pa@thomann.de +49-9546-9223-35/-36 Studio studio@thomann.de +49-9546-9223-30 Studio/Synth/Computer studio@thomann.de +49-9546-9223-30 Customerservice customerservice@thomann.de +49-9546-9223-476 Front Desk international@thomann.de +49-9546-9223-0 Accessories info@thomann.de +49-9546-9223-0 Quality Control qs@thomann.de +49-9546-9223-1010 Strings streicher@thomann.de +49-9546-9223-370

All lines busy? Just leave your phone number at the help desk or our hotline, and our product specialists will call you back as soon as possible. .