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The very best always answer emails and your order status kept up to date. Thank you.

xxxxehooker@hotmail.co.uk on 02.03.2012
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Thomann Cyberstore Help

On this page you'll find answers to frequently asked questions concerning the Thomann company, our Cyberstore, and the ordering process.

If you have questions that are not answered here, just drop us a line via email or call us. Our contact data is on this page, too.

 

Thomann Cyberstore FAQ List   

In our big Thomann Cyberstore FAQ List you'll find answers to the 74 most frequently asked questions concerning our Cyberstore and the Thomann company.

Information on Thomann's Added Values 


Here's further information concerning our free added values:

30-day money-back guarantee
3-year Thomann warranty
Repair & service in dedicated workshops
Europe's largest warehouse

The Ten Steps of Your Thomann Order 

Here's an explanation in ten steps of how your order is processed at Thomann - from selecting a product until its delivery at your doorstep.

Subject Index 

These are frequently asked subjects and links to the respective info pages.

Affiliate
Blow Outs
Browse By Brand
Catalogue
Change my Address
Classified Ads
Company History
Contact Us
Delivery Time
Exclusive Brands
FAQ
Login / Logout
Money Back Warranty
Ordering
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Privacy
Product Availability
Repair Service
Search
Shipping Costs
Shop Tour
Subscribe Hot Deals
Terms and Conditions
Treppendorf
Unsubscribe Hot Deals
Value-Added Tax (VAT)
Warranty

Contact us 

Confused? No problem! Just call us or send us an email. We don't expect you to dig through all of our web pages, and you don't have to learn the FAQs by heart, either :-) Here are the email addresses and phone extensions to all of our departments at Thomann.:

Audio Professionalaudioprof@thomann.de+49-9546-9223-490
Brass/Woodwindbrass@thomann.de+49-9546-9223-26
Accountingbuchhaltung@thomann.de+49-9546-9223-55
Returns, Repairs and Damagessc.cc@thomann.de+49-9546-9223-476
Drumsdrums@thomann.de+49-9546-9223-40
Guitarsgitarre@thomann.de+49-9546-9223-20
Keyboardshomekeys@thomann.de+49-9546-9223-33
Hotlineinternational@thomann.de+49-9546-9223-55
Piano Galleryklaviere@thomann.de+49-9546-9223-34
Lightinglicht@thomann.de+49-9546-9223-45
Marketingmarketing@thomann.de+49-9546-9223-42
Sheet Musicnoten@thomann.de+49-9546-9223-60
PApa@thomann.de+49-9546-9223-35
Studio/Synth/Computerstudio@thomann.de+49-9546-9223-30
Front Deskinternational@thomann.de+49-9546-9223-55
Quality Controlqs@thomann.de+49-9546-9223-1010
Stringsstreicher@thomann.de+49-9546-9223-370
Classic Drumsclassicdrums@thomann.de+49-9546-9223-2545
DJdj@thomann.de+49-9546-9223-441
Call Centre Managementemily.harvey@thomann.de+49-9546-9223-55

All lines busy? Just leave your phone number at the help desk or our hotline, and our product specialists will call you back as soon as possible. .
Address and Company Data
Musikhaus Thomann e.K.
Treppendorf 30
D-96138 Burgebrach
Germany
  • Founded January 1954
  • Legal status sole proprietorship (family business)
  • Owner Hans Thomann
  • Ust.-ID No. DE 132261052
  • business register nr. HRA 8988 (Bamberg)
  • WEEE-Reg.-Nr. DE 18280160
Business Hours (CET)
Monday 9:30–18:30
Tuesday 9:30–18:30
Wednesday 9:30–18:30
Thursday 9:30–18:30
Friday 9:30–18:30
Saturday 9:30–16:00
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