The best service in Europe
How can we help you? Service for us isn’t just about repairing and caring for your equipment, we believe service starts with the selection of products we offer you, right the way through to how we ship your equipment.
For us service starts with the selection of products we offer you. We are available by phone, email and in our shop to offer help and advice, prior to you making your purchase.
It’s all about fine-tuning! We are always looking at ways to improve our logistics and stock capacities enabling us to deliver your items even quicker.
Our warehouse offers the best availability and quickest possible shipping. 90 % of all orders leave our warehouse within 30 minutes of us receiving them.
If you find yourself facing technical problems, we won’t let you down: We have teams of in-house technicians to help you quickly and efficiently.
We extend the warranty to a total of 36 months –without any additional costs for you.
Apart from the product videos, sound samples and 360° pictures, you will also find interesting online guides, test reports from all the major magazines, over 250 thousand customer reviews and much more.
With the exception of the test reports and customer reviews, the rest of the online material comes from our own photo and recording studios. We have professional photographers, experienced studio musicians and composers working daily to provide you with even better content for even more products.
Our external content teams supply us with video recordings, product tests and online guides. The published videos can be found on the relevant product pages and on our big Videoblog.
We also have a laboratory testing technical equipment such as microphones or speakers. They ensure that the information we receive from the manufacturer is correct, so that we know we can rely 100% on the information we give you.
Our Service Team’s contact details:
We're looking forward to hearing from you and aim to solve any problems as soon as we can.