RI
Poor quality insurance
Received a unit with malfunctioning light guide.
First thought I had not sufficient USB power on my PC and purchased a Native Instruments power supply unit. No change.
Contacted Native Instruments, asked me to ship the unit to their repair center. Still waiting for feedback, did not respect the repair delay they announced.
Disappointed for their lack of empathy. They sell an expensive unit, there should be better quality insurance.
First thought I had not sufficient USB power on my PC and purchased a Native Instruments power supply unit. No change.
Contacted Native Instruments, asked me to ship the unit to their repair center. Still waiting for feedback, did not respect the repair delay they announced.
Disappointed for their lack of empathy. They sell an expensive unit, there should be better quality insurance.
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RR
Commande jamais reçue
La commande n'est jamais arrivée malgré mes emails à vous ainsi qu'à votre livreur UPS. La blague a trop duré, merci d'annuler cette commande et de me rembourser.
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