Yd
Top quality guitar - poor customer service from Thomann
Upon arrival, the guitar needed a setup which was expected.
Unfortunately, it arrived with a broken toggle switch.
The CS solution to that was to send the guitar back and wait for a new one to be sent to me again, AFTER inspection from UPS (lol).
I had provided them with an unboxing video as well as multiple pictures, but apparently, they did not want to provide a 20 EUR claim to replace the switch. So I went ahead and replaced the switch myself, as I did not want to deal with UPS and deliveries again.
It would be unfair on my part to not give the appropriate rating for such a stellar guitar.
Very responsive in every aspect, comfortable, great looking. and with an amazing sound.
The only problem would be... Your customer service.
Due to that, I do not think I will be ordering a guitar from Thomann again.
Unfortunately, it arrived with a broken toggle switch.
The CS solution to that was to send the guitar back and wait for a new one to be sent to me again, AFTER inspection from UPS (lol).
I had provided them with an unboxing video as well as multiple pictures, but apparently, they did not want to provide a 20 EUR claim to replace the switch. So I went ahead and replaced the switch myself, as I did not want to deal with UPS and deliveries again.
It would be unfair on my part to not give the appropriate rating for such a stellar guitar.
Very responsive in every aspect, comfortable, great looking. and with an amazing sound.
The only problem would be... Your customer service.
Due to that, I do not think I will be ordering a guitar from Thomann again.
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