Customer Comments
  • on 28.12.2011

    xxxxe-barnes@hot­mail.co.uk: "I am very impressed with the level of service at thomann - it was outstanding and far surpassed UK companies I have ordered from"

  • on 25.09.2012

    xxxxil­well@btin­t­er­net.com: "Please accept my sincere thanks for your excellent efficient service. I am delighted with my purchases."

  • on 25.09.2012

    xxxxit­dxxxye@gmail.com: "Hi, Just wanted to say that I think your website, services and prices are outstanding! Well done!"

Thomann Cyberstore FAQ List

Do you offer a satisfaction guarantee or something like that?

The short answer is yes - hassle free return!

To guarantee that you will never regret your purchase at Thomann we offer a 30-Day Money-Back Guarantee for all products in our range (except custom made products (eg. cases), perishable products (eg. strings, drum sticks, cymbals), items which come into bodily contact (eg. reeds, mouth harmonicas, ear pieces etc). Software must be sealed and in its original, unopened packaging before return).

Therefore, if you are not satisfied with the product, just return it to us in the original packaging with all the manuals and accessories in mint condition. Please make sure that you package the items well. We will credit your customer account (to use against future purchases) with the full value of the product. We can also book the money back to your card, PayPal account or bank account if you prefer.

It would also really help our product selection and quality control if you tell us the reason for the return.

Unfortunately we do not get your shipping costs back from the post office, so we cannot return them to you. However, if we have made a mistake or suggested a totally wrong product, we will be more than happy to cover the return costs.

Question!
Give the right answer and win 1x the box MA205 worth 99.- EUR.
Terms and Conditions for participation
in online competitions

Note: Participation in an online competition runs independently from any purchase at Musikhaus Thomann e.K. The following Competition Rules apply when participating in any online competition run by Musikhaus Thomann:

  1. Competition

    1. The competitions are organised by Musikhaus Thomann e. K., owner: Hans Thomann, Treppendorf 30, 96138 Burgebrach, Germany.
  2. Participation

    1. Competitions are only open to persons of full age.
    2. To take part in the competition you must answer all questions correctly, fill in the registration form and submit your entry to Musikhaus Thomann e. K. by pressing the "send" button.
      By pressing the "send" button the participant accepts the aforementioned terms and conditions.
    3. The participant is responsible for entering their email and/or postal address correctly. Entries to the competition will be logged electronically.
  3. Qualifying Entrants

    1. Staff of Musikhaus Thomann e. K. and any cooperation partners and their dependants are excluded from participation.
    2. Should these conditions of participation be violated, especially by using illegitimate means, Musikhaus Thomann e. K. reserves the right to exclude persons from the competition. In case of such violations prizes can be withdrawn and claimed back subsequently.
  4. Announcing the winner

    1. The winners will be notified by Musikhaus Thomann e. K. by email or in writing and their names may be published on the homepage www.thomann.de. The winner accepts this form of publication explicitly.
      Should for whatever reason the winner not claim their prize, then a new winner will be drawn.
    2. The prize presented to the winner may not be identical to the item description. There can be deviances regarding the model, colour etc.
    3. The merchandise prizes will be sent by Musikhaus Thomann e.K. or by one of its contracting delivery companies, per freight forwarder, courier or postal service to the postal address indicated by the winner.

      The delivery is free of charge. Only extra transport costs and customs/duties must be covered by the winner. In the case that the delivery has to be made through a freight forwarding company the freight forwarding company will contact the winner to arrange delivery timings.
    4. An exchange, cash alternative or replacement prize is not possible.
    5. The claim to the prize or replacement of the prize cannot be assigned to a third party.
  5. Data protection

    1. The participant accepts explicitly that Musikhaus Thomann e. K. saves all necessary data for the duration of the competition and forwards them exclusively for purposes related to the winning process to the respective cooperation partner, who is also permitted to save the personal data only for the duration of the competition. The participant is free to withdraw his entry at any time. Please direct the withdrawal to:

      Musikhaus Thomann e. K.
      to the data protection officer
      Treppendorf 30
      96138 Burgebrach, Germany
    2. Musikhaus Thomann e. K. is obliged to consider the regulations for data protection according to the Federal Data Protection Law (BDSG) valid at the conclusion of the competition. In this context the general data protection regulations under notes regarding data protection should be noted.
  6. Liability

    1. Musikhaus Thomann e. K. will be released from any obligations by handing out the prize.
    2. Musikhaus Thomann e. K. is not liable for the insolvency of a cooperation partner and the resulting consequences for the implementation and processing of the competition.
  7. Other

    1. Legal proceedings are barred.
    2. The law of the Federal Republic of Germany applies exclusively.
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