Postal Address
Thomann GmbH
Treppendorf
Hans-Thomann-Straße 1
96138, Burgebrach, Germany
Business Hours

COVID-19: The shop, repair centre and t.kitchen's opening hours currently depend on the 7-day incidence. We will keep you updated on our blog.

During our opening hours you can reach us by phone.
  • Saturday 9:30–16:00
  • Monday 9:30–18:30
  • Tuesday 9:30–18:30
  • Wednesday 9:30–18:30
  • Thursday 9:30–18:30
  • Friday 9:30–18:30

Public holiday: Our store will remain closed on 13.05.21, as it is a public holiday.
Company Info
  • Founded
  • January 1954
  • Legal status
  • GmbH
  • CEO
  • Hans Thomann
  • VAT Reg.Nr.
  • DE 257375233

PLEK Service

We wanted a machine with the best tools available to offer personalised set-ups for electric and acoustic guitars and basses - we found it in the computer controlled PLEK machine, which measures and processes under full string tension (just like real playing conditions), and gives perfect alignment of frets and saddle, as well as correcting string positions. The PLEK machine can often save you from the costly and time consuming process of having your instrument completely re-fretted.
Along with sound, good playability is probably the most important criteria when choosing a new instrument - but after time it may not play so well. The most common problems are worn-out frets, an uneven saddle or fretboard, or poor adjustment of neck relief and string height. Our Guitar Service Team is here to help, armed with their PLEK machine and based in our state-of-the-art Service Centre.

PLEK service levels

 
Pop­ular addi­tional ser­vices
Our recom­mend­a­tion
 
Popular additional services
Our recommendation
Fret alignment    
Fret polishing
Fretboard alignment        
Refretting        
Neck measurement
Trussrod adjustment
New saddle        
String action & intonation adjustment
Features
Fret replacement
Nickel silver vs. stainless steel
   
   
Fret type
Which kind of frets do I have?
 
   
 
 
€60
to the product
€60
to the product
€202
to the product
€202
to the product
€387
to the product
€387
to the product

Which instruments can be PLEK'd?

The PLEK machine is suitable for every plucked instrument with metal frets which can be adjusted individually. In addition to electric and acoustic guitars and basses, it works with mandolins, 6-stringed banjos and resonator guitars.

The optimal string action

"As low as possible, but without any string noise": this request is common to most guitarists. But since every guitarist has his or her own playing style, the optimal string action can be very different from one job to another. The PLEK machine recognises and fixes the unevenness in each fret with a tolerance of 0,01mm, so the string will not make any noise with low settings or kill the tone. In close consultation with you, our team will optimise the action and playability of your instrument.

Is it worth it?

The value of your instrument is not determined purely by the purchase price. An instrument cherished for many years can be brought back to life, and even a new instrument can be improved with the help of our PLEK service. If the instrument sounds good, the hardware is solid and above all, if you love playing your instrument, you should send it here to be PLEK’d!

What's the best way to deliver your instrument to Thomann?

You can send it by post or a courier of your choice. It's important you inform us before shipping your instrument so we can make the necessary arrangements to receive it.

Shipping advice: loosen the string tension on the instrument and pack it very carefully in its case (ideally a hard case). Please make sure that loose parts (e.g. a loose bridge) are not inside the main compartment of the case. Surround the headstock with a soft material like newspaper or foam and put the case inside a suitable box.

How long does it take to get your instrument back?

Usually, our team needs 3 working days (plus shipping time) to PLEK the instrument and achieve the desired set-up.
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