Jobs at Thomann

Musikhaus Thomann, Europe’s largest music retailer, is looking for a new Sales Representative to join our International Swedish Speaking Team in Bavaria, Germany.

Responsibilities

• Process orders, offers and manage customer accounts
• Provide telephone and email support (inbound customer contact)
• Act as a liaison between specialist product departments and customers
• Perform various administrative duties and tasks

Our requirements

• Excellent customer service skills and experience
• Passion about music and experience in the music industry
• Exceptional language skills (Fluent English)
• Excellent communication, literacy and IT skills
• The candidate should have excellent multitasking and organisational skills

Musikhaus Thomann, Europe’s largest music retailer, is looking for a new Sales Representative to join our International Danish Speaking Team in Bavaria, Germany.

Responsibilities:

• Process orders, offers and manage customer accounts
• Provide telephone and email support (inbound customer contact)
• Act as a liaison between specialist product departments and customers
• Perform various administrative duties and tasks

Our requirements:

• Excellent customer service skills and experience
• Passion about music and experience in the music industry
• Exceptional language skills (Fluent English skills)
• Excellent communication, literacy and IT skills
• The candidate should have excellent multitasking and organisational skills

Responsibilities

• First-level-After-Sales-Support – You will be advising and guiding our Finnish customers via phone and email on an International level
• You will be required to make your own decisions with the co-ordination of returns, exchanges, refunds and repairs
• You will make efforts for our customers, to represent their concerns and interests
• You will be responsible for providing a smooth and comfortable service procedure for our customers and maintaining ongoing co-ordination with our specialists and repair departments
• You will contribute to improve our services continuously

Our requirements

• Fluent English and Finnish spoken and written on a mother tongue basis
• Passion for music and / or experience with the music industry
• After-sales–experience of service support and advising customers
• High degree of personal initiative, commitment, ability to work in a team, target orientation
• Experienced with computer and the established MS-office-programs

Your responsibilities

• repairs of electric components commonly found in the music industry
• processing of customer claims and returns
• responding to customer enquiries by telephone or e-mail
• preparing cost estimates

Our requirements

• completed vocational training as electrician or TV/radio technician, or similar skills gained through work experience
• professional experience in repairing electronic devices at the component level
• experience in working on PCs in general and with common MS Office programmes
• ability to work independently and good English skills (B1-level), German language skills are an advantage.
• ability to work in a team, willingness to learn and enthusiasm for your tasks
• willingness to work a trial day

Your responsibilities

• quality control on incoming brass instruments
• checking and trial playing the instruments – ensuring full functioning (mechanism)
• carrying out adjustments and calibrations independently
• preparing instruments for delivery to customers

Our requirements

• preferably, knowledge of brass instruments
• knowledge of and skills in mechanical work
• ability to work independently and dynamically
• excellent craftsmanship
• good English skills (B1-level), German language skills are an advantage.

Your responsibilities

• quality control on incoming woodwind instruments
• checking and trial playing the instruments – ensuring full functioning (mechanism)
• carrying out adjustments and calibrations independently
• preparing instruments for delivery to customers

Our requirements

• preferably, knowledge of woodwind instruments
• knowledge of and skills in mechanical work
• ability to work independently and dynamically
• excellent craftsmanship
• good English skills (B1-level), German language skills are an advantage.