The best service in Europe
How can we help you? Service for us isn’t just about repairing and caring for your equipment, we believe service starts with the selection of products we offer you, right the way through to how we ship your equipment.
Before
For us service starts with the selection of products we offer you. We are available by phone, email and in our shop to offer help and advice, prior to you making your purchase.
Our detailed online guides offer hints and tips, as well as technical know-how for beginners and professionals.
In addition to product videos, sound samples and 360° pictures, our website also offers test reports and customer reviews for many different items.
During
It’s all about fine-tuning! We are always looking at ways to improve our logistics and stock capacities enabling us to deliver your items even quicker.
Our warehouse offers the best availability and quickest possible shipping. 90 % of all orders leave our warehouse within 30 minutes of us receiving them.
Any order above 199 EUR is shipped free of charge to mainland UK and Ireland - no matter what it weighs or how big it is.
If you do not like the item you have bought you can return it within the first 30 days, no questions asked.
After
If you find yourself facing technical problems, we won’t let you down: We have teams of in-house technicians to help you quickly and efficiently.
We extend the warranty to a total of 36 months –without any additional costs for you.
A pleked guitar feels better and sounds better! Therefore our Guitar-Workshop-Team offers this service just for you.
We have eleven fully equipped workshops with trained specialists who are able to maintain and repair your equipment.
Apart from the product videos, sound samples and 360° pictures, you will also find interesting online guides, test reports from all the major magazines, over 250 thousand customer reviews and much more.
With the exception of the test reports and customer reviews, the rest of the online material comes from our own photo and recording studios. We have professional photographers, experienced studio musicians and composers working daily to provide you with even better content for even more products.
Our external content teams supply us with video recordings, product tests and online guides. The published videos can be found on the relevant product pages and on our big Videoblog.
We also have a laboratory testing technical equipment such as microphones or speakers. They ensure that the information we receive from the manufacturer is correct, so that we know we can rely 100% on the information we give you.
Our Service Team’s contact details:
Tascam Model 24
22-Channel Analogue Mixer with Recorder 22 Channels - 12x mono and 5x stereo, Integrated 24 track recorder, Recording on SD card with maximum 24 Bit / 48 kHz, Simultaneous playback of 22 tracks possible, Function as 24 channel USB...
to the product
KRK RP5 RoKit G3 White Noise
Active Monitor 5" Glass aramid woofer, 1" Textile tweeter, 50 watts, Class A-B amplifier: LF30 Watt HF 20 Watt, Frequency range: 45 Hz - 35 kHz, Input: RCA, XLR and 6.3mm jack, Magnetically shielded, Auto Standby, Dimensions: 185 x...
to the product 
PRS MT 15 Amp
Amp Head for Electric Guitar Mark Tremonti (Alter Bridge) Signature Model, 2 Channels: Clean and Gain, Power: 15 W - reducible to 7 W., Preamp tubes: 6x JJ EC83S, Power tubes: 2x JJ 6L6GCMS, Gain in the gain channel:...
to the product 
Kala Journeyman U-Bass Matte Black
Acoustic-Electric U-bass Venetian cutaway, Mahogany top, Mahogany sides and back, Cream binding, Mahogany neck, Black walnut fretboard, 16 Nickel silver frets, Scale: 518 mm, Black walnut bridge, Plastic nut, Custom Black Diecast machine heads, Piezo pickup with UK-500B electronics,...
to the product 
Sennheiser XSW-D Instrument Base Set
Digital Radio Link Basic set for instruments with jack coupling, XSW-D transmitter with 6.3 mm jack, XSW-D receiver with 6.3 mm jack, Incl. belt clip, 6.3 mm jack cable and charging cable USB-A to USB-C
to the product 
ADJ Startec Rayzer
ADJ Startec Rayzer 2 Party effects in one device, Red, green and blue laser beams for effects in space, Appealing integrated shows with colour wash effects and laser patterns, RGB cluster (3-IN-1) with SMD LEDs for an intense, rich...
to the product 
the t.racks DSP 4x4 Mini
the t.racks DSP 4x4 Mini, ultra compact 4-channel DSP, inputs 4x 6.3 mm jack (balanced), ouputs 4x 6.3 mm jack (balanced), USB port for setup and programming, external power supply 12 V DC (positive on inside Contact), dimensions 160 x...
to the product 
tc electronic TC8210-DT
Reverb Plug-In with Desktop Remote Control 8 High-quality tc reverb algorithms: TC Reverb, Ambient, Room, Plate, Spring, Live, Club, Box, All important parameters directly accessible via remote control, Editable parameters: Colour, Modulation, Decay Time, Pre Delay, Early Reflections /...
to the product 
Fender Kingman Bass V2 JTB
Acoustic Bass California series, Type: Concert with cutaway, Top: Solid spruce, Back & sides: Mahogany, Scalloped X-bracing, Neck: Mahogany, Fretboard: Walnut, 20 Frets, Block fretboard inlays, Graph Tech NuBone saddle, Nut width: 38.1 mm, Scale: 770 mm, Open machine...
to the product 
Harley Benton Delta Blues T
Western Guitar Body shape: Travel Size, Vintage-style, Mahogany body with quarter-sawn tapered spruce-bracing, Dovetail construction, Mahogany neck, Blackwood fretboard, Scale: 580 mm, Nut width: 43 mm, Dot fretboard inlays, 22 Frets, ABS nut, Black / green abalone rosette, Blackwood...
to the product 
LD Systems U308 BPH
UHF Radio System with Bodypack and Headset Radio frequency band: 823-832 MHz and 863-865 MHz, 12 Selectable channels, Up to 6 systems can be used simultaneously, Transmitter power: 10 mW, ASC Infrared synchronization of transmitter and receiver, Squelch with...
to the product 
tc electronic TC1210-DT
Plug-In with Desktop Remote Simulation of the well-known TC 1210 "Spatial Expander + Stereo Chorus / Flanger" as a plug-in, Exceptional and musical stereo modulation effects such as chorus, flanger, vibrato or stereo base broadening, 5-Level level meters for...
to the product 
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany