The best service in Europe
How can we help you? Service for us isn’t just about repairing and caring for your equipment, we believe service starts with the selection of products we offer you, right the way through to how we ship your equipment.
Before
For us service starts with the selection of products we offer you. We are available by phone, email and in our shop to offer help and advice, prior to you making your purchase.
Our detailed online guides offer hints and tips, as well as technical know-how for beginners and professionals.
In addition to product videos, sound samples and 360° pictures, our website also offers test reports and customer reviews for many different items.
During
It’s all about fine-tuning! We are always looking at ways to improve our logistics and stock capacities enabling us to deliver your items even quicker.
Our warehouse offers the best availability and quickest possible shipping. 90 % of all orders leave our warehouse within 30 minutes of us receiving them.
Any order above 199 EUR is shipped free of charge to mainland UK and Ireland - no matter what it weighs or how big it is.
If you do not like the item you have bought you can return it within the first 30 days, no questions asked.
After
If you find yourself facing technical problems, we won’t let you down: We have teams of in-house technicians to help you quickly and efficiently.
We extend the warranty to a total of 36 months –without any additional costs for you.
A pleked guitar feels better and sounds better! Therefore our Guitar-Workshop-Team offers this service just for you.
We have eleven fully equipped workshops with trained specialists who are able to maintain and repair your equipment.
Our Service Team’s contact details:
Toontrack Superior Drummer 3 Upgrade
Virtual Drum Production Studio (Download) Upgrade from Toontrack Superior Drummer 2 to Superior Drummer 3, Based on meticulously recorded samples of high quality drums, Recorded in 11.1 Surround by George Massenburg in the Galaxy Studios, Over 230GB of natural...
to the product
Roland SH-01A gray
Roland SH-01A gray, sounds of the classic roland sh-101 synthesizer via acb technology; new unison, chord, and four-voice polyphonic modes expand on the original's sound palette; built-in sequencer with 64 patterns; arpeggiator with 3 playback modes, note hold, 3-way transpose...
to the product 
Arturia KeyLab Essential 61
USB MIDI Keyboard 61 Velocity-sensitive keys, 8 Velocity dynamic pads with aftertouch, A Clickable encoder, 9 Rotary control, 9 Faders, 13 Keys, Transport section with 4 function buttons, LCD display, Pitchbend and modulation wheel, Chord Play mode, Mackie /...
to the product 
Toontrack Superior Drummer 3
Toontrack Superior Drummer 3 (ESD); virtual drum production studio; extensively produced drum software, based on meticulously recorded samples of high end drums; recorded in 11.1 surround sound at the Galaxy Studios by George Massenburg; over 230 GB of raw, unprocessed...
to the product 
Alto TS 208
Active full-range speaker Equipped with: 8" woofer with 2" voice coil, 1" neodymium compression driver with 1" voice coil, Power: 550 W RMS, Class D power amp, Bi-amp, Frequency response: 62 - 20,000 Hz, Maximum output level: 120 dB,...
to the product 
Stairville RevueLED 120 COB RGB WW DMX
LED Spot with Coloured COB LED Ideal as replacement for lamps of the 500 - 650 W class, LED type: 1 x 120 W COB RGB WW, Beam angle: 50°, Refresh rate: 8000 Hz, DMX-512 (7 DMX channels) and...
to the product 
Digitech SDRUM Strummable Drums
Digitech SDRUM Strummable Drums, drum machine in stomp box format, creates drum patterns based on scatches and strums across muted strings, 5 studio quality drumkit sounds, 12 different hats/rides styles, stores up to 36 differents songs, 3 song parts programmable...
to the product 
Boss Katana Mini
Modelling Combo Amplifier for Electric Guitar 3 Basic amplifier types selectable (Brown/Crunch/Clean), Analogue multi-stage gain circuit with 3-Band analogue EQ, Channels: 1, Power: 7 W, Equipped with: 1x 4" speaker, Cabinet construction: Closed, Controls: (Mono): Gain, Volume, Bass, Middle,...
to the product 
Kala Spruce Mahagony Sopran Ukulele
Kala Spruce Mahagony Soprano Ukulele, Soprano body size, 348 mm scale, overall length 533 mm, Spruce top, Mahogany back and sides, Mahogany neck, 12 nickel silver frets, Black Walnut fingerboard, Black Walnut bridge, chrome, geared machineheads, Aquila Super Nylgut strings,...
to the product 
Varytec LED Theater Spot 100 3000K
LED Theatre Spotlights With Fresnel lens and 3000K colour temperature, Replaces conventional stepped lens spotlights of the 500 - 650 W class, Adjustable beam angle via manual zoom, Very quiet temperature-controlled fan for quiet operation, Light source: 100 W...
to the product 
Darkglass Alpha Omicron Bass Distortion
Effect Pedal for Electric Guitar Provides the distortion and flexibility of the alpha-omega in a smaller format, With the two distortions, it offers the same harmonically rich, various sounds as its big brother, Knobs: Blend - mod - level...
to the product 
Arturia KeyLab Essential 49
USB MIDI Keyboard 49 Velocity-sensitive keys, 8 Velocity-sensitive pads with aftertouch, 1 clickable encoder, 9 Rotary control, 9 Faders, 13 Buttons, Transport section with 4 function buttons, LCD display, Pitchbend and modulation wheel, Chord Play mode, Mackie / HUI...
to the product 
We're looking forward to hearing from you and aim to solve any problems as soon as we can.