The Best Service in Europe

How can we help you? For us, service isn’t just about repairing and caring for your equipment, we believe it starts with the selection of products we offer you, and goes right the way through to the way we ship your equipment.

Before

Service starts with the selection of products we offer you. We're available by phone, email, and in store to offer help and advice before you make your purchase.

Personal contact

We have a team of experts on hand to help and advise you by phone, email or in store.

Online guides

Our detailed online guides offer hints and tips as well as technical know-how for beginners and professionals.

Frequently asked questions

We provide answers to frequently asked questions about the Thomann company, our store, and the order process.

Extensive product information

In addition to product videos, sound samples and 360° pictures, our website also offers reviews from magazines and customers for thousands of different items.

During

It’s all about fine-tuning! We are always looking at ways to improve our logistics and stock holding so we can deliver your gear even faster.

Europe’s Largest Warehouse

Our warehouse offers the best availability and fastest shipping. 90% of all orders leave our warehouse within 30 minutes of us receiving them.

Fast shipping and a great shipping deal

Any order above 199 EUR is shipped free of charge to mainland UK and Ireland - no matter what it weighs or how big it is.

Satisfaction guarantee

If you don't like the item you've bought, you can return it within the first 30 days, no questions asked.

After

If you find yourself with technical problems, we won’t let you down: we have teams of in-house technicians who'll help you quickly and efficiently.

3-Year Thomann Warranty

We extend the manufacturer's warranty to a total of 36 months - with no additional cost to you.

PLEK Service

A Plek'd guitar feels better and sounds better, so our Guitar Workshop offers this service just for you.

Maintenance and repair

We have eleven fully equipped workshops with trained specialists who can maintain and repair your equipment should the time come.

30-Day Money-Back Guarantee

If you are not 100 per cent happy with an item you ordered from Thomann, get in touch with us and we'll initiate the return.

The Best Service in Europe