Are there exceptions?
'Consumable' items such as strings, drumsticks, batteries (including rechargeables), valves/tubes, bulbs and crossfaders are not returnable (go figure :-) ). Signs of wear are only covered if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
We deliver all instruments with basic care tips. For consumable items as well as products where the manufacturer offers more than 3 years' warranty, the manufacturer's warranty is still valid of course.