Customer Comments
  • on 02.03.2012

    Paul from Huddersfield, UK: "Drum kit received, excellent customer service and regular updates of my order and delivery status."

  • on 18.12.2012

    bexxxmacer@yaxxx.uk: "I have found the company polite, efficient and quick to respond and deal with returns / refunds."

  • on 19.03.2013

    Mark Milbourn: "Not only will I be buying from you again I make sure I tell all my muso friends about Thomann."

Thomann Cyberstore Help

On this page you'll find answers to frequently asked questions concerning the Thomann company, our Cyberstore, and the ordering process.

If you have questions that are not answered here, just drop us a line via email or call us. Our contact data is on this page, too.

Thomann Cyberstore Help

Thomann Cyberstore FAQ List

In our big Thomann Cyberstore FAQ List you'll find answers to the 74 most frequently asked questions concerning our Cyberstore and the Thomann company.

The Ten Steps of Your Thomann Order

Here's an explanation in ten steps of how your order is processed at Thomann - from selecting a product until its delivery at your doorstep.

Contact us

Confused? No problem! Just call us or send us an email. We don't expect you to dig through all of our web pages, and you don't have to learn the FAQs by heart, either :-) Here are the email addresses and phone extensions to all of our departments at Thomann.

Phone +49-9546-9223-55
Audio Professional audioprof@thomann.de +49-9546-9223-490
Brass/Woodwind brass@thomann.de +49-9546-9223-26
Accounting buchhaltung@thomann.de +49-9546-9223-55
Returns, Repairs and Damages sc.cc@thomann.de +49-9546-9223-476
Drums drums@thomann.de +49-9546-9223-40
Guitars gitarre@thomann.de +49-9546-9223-20
Keyboards homekeys@thomann.de +49-9546-9223-33
Hotline international@thomann.de +49-9546-9223-55
Piano Gallery klaviere@thomann.de +49-9546-9223-34
Lighting licht@thomann.de +49-9546-9223-45
Marketing marketing@thomann.de +49-9546-9223-42
Sheet Music noten@thomann.de +49-9546-9223-60
PA pa@thomann.de +49-9546-9223-35
Studio/Synth/Computer studio@thomann.de +49-9546-9223-30
Front Desk international@thomann.de +49-9546-9223-55
Quality Control qs@thomann.de +49-9546-9223-1010
Strings streicher@thomann.de +49-9546-9223-370
Classic Drums classicdrums@thomann.de +49-9546-9223-2545
DJ dj@thomann.de +49-9546-9223-441
Call Centre Management emily.harvey@thomann.de +49-9546-9223-55

All lines busy? Just leave your phone number at the help desk or our hotline, and our product specialists will call you back as soon as possible. .

Address and Company Data
Musikhaus Thomann e.K.
Treppendorf 30
D-96138 Burgebrach
Germany
  • Founded January 1954
  • Legal status sole proprietorship (family business)
  • Owner Hans Thomann
  • Ust.-ID No. DE 132261052
  • business register nr. HRA 8988 (Bamberg)
  • WEEE-Reg.-Nr. DE 18280160
Business Hours (CET)
Monday 9:30–18:30
Tuesday 9:30–18:30
Wednesday 9:30–18:30
Thursday 9:30–18:30
Friday 9:30–18:30
Saturday 9:30–16:00
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