Customer Comments
  • on 23.03.2012 "Excellent website. Will definately continue using thomann, for competative pricing and great service."

  • on 18.05.2012

    John form the UK: "Help from your English speaking team was excelent, ordering Hammond organ + Leslie speaker, level of service rare these days"

  • on 14.12.2012

    xxxx­ "Excellent Site - trouble-free and easy and quick to use"

Thomann Cyberstore Help

On this page you'll find answers to frequently asked questions concerning the Thomann company, our Cyberstore, and the ordering process.

If you have questions that are not answered here, just drop us a line via email or call us. Our contact data is on this page, too.

Thomann Cyberstore Help

Thomann Cyberstore FAQ List

In our big Thomann Cyberstore FAQ List you'll find answers to the 74 most frequently asked questions concerning our Cyberstore and the Thomann company.

The Ten Steps of Your Thomann Order

Here's an explanation in ten steps of how your order is processed at Thomann - from selecting a product until its delivery at your doorstep.

Contact us

Confused? No problem! Just call us or send us an email. We don't expect you to dig through all of our web pages, and you don't have to learn the FAQs by heart, either :-) Here are the email addresses and phone extensions to all of our departments at Thomann.

Phone +49-9546-9223-55
Audio Professional +49-9546-9223-490
Brass/Woodwind +49-9546-9223-26
Accounting +49-9546-9223-55
Returns, Repairs and Damages +49-9546-9223-476
Drums +49-9546-9223-40
Guitars +49-9546-9223-20
Keyboards +49-9546-9223-33
Hotline +49-9546-9223-55
Piano Gallery +49-9546-9223-34
Lighting +49-9546-9223-45
Marketing +49-9546-9223-42
Sheet Music +49-9546-9223-60
PA +49-9546-9223-35
Studio/Synth/Computer +49-9546-9223-30
Front Desk +49-9546-9223-55
Quality Control +49-9546-9223-1010
Strings +49-9546-9223-370
Classic Drums +49-9546-9223-2545
DJ +49-9546-9223-441
Call Centre Management +49-9546-9223-55

All lines busy? Just leave your phone number at the help desk or our hotline, and our product specialists will call you back as soon as possible. .

Address and Company Data
Musikhaus Thomann e.K.
Treppendorf 30
D-96138 Burgebrach
  • Founded January 1954
  • Legal status sole proprietorship (family business)
  • Owner Hans Thomann
  • Ust.-ID No. DE 132261052
  • business register nr. HRA 8988 (Bamberg)
  • WEEE-Reg.-Nr. DE 18280160
Business Hours (CET)
Monday 9:30–18:30
Tuesday 9:30–18:30
Wednesday 9:30–18:30
Thursday 9:30–18:30
Friday 9:30–18:30
Saturday 9:30–16:00
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