Ordered this service on a brand new Harley Benton III HH SSP. My requirements were low action with no fret buzz and trem set up floating. Upon receiving the guitar unfortunately I discovered that the neck pocket had the wrong angle, making upwards movement in combination with low action impossible. Instead of addressing the issue they just went ahead and performed the plek service before blindly shipping it out. Also the neck pickup was loose and rattled about, which i discovered as soon as picking the guitar out of the box. I had to shim the neck, adjust the bridge height, trem action and intonation myself to get the guitar to work as requested & paid for. I also fixed the loose neck pickup. However, once this was done the instrument became very nice. The fretwork is impeccable, but everything else here missed the mark by a lot.
