Context:
I purchased these KRK headphones from Thomann approximately two years ago, attracted by their extended 3-year warranty (one year more than the market standard).
Product Quality:
Unfortunately, after roughly two years of minimal use, the synthetic material on the ear pads began spontaneously peeling away, exposing the yellow foam underneath. This deterioration occurred without any signs of intensive use - the rest of the headphones remain in pristine condition. This raises serious questions about the quality of materials used by the manufacturer for components that come into contact with skin.
Warranty Experience:
This is where the real disappointment begins. Although the product theoretically benefits from a 3-year warranty, Thomann's expert department determined that the deterioration was the result of "wear and tear," not a manufacturing defect. This conclusion is questionable considering:
Minimal use of the product
Excellent condition of all other components
Spontaneous nature of the material deterioration
After-Sales Service:
Thomann refused to provide replacement parts under warranty, instead suggesting I purchase them at my own expense. While their policy regarding "consumable" components is mentioned, I believe that a product deteriorating this way after only two years, without intensive use, should be supported by either the manufacturer or distributor.
Conclusion:
The extended 3-year warranty sounds promising on paper, but in practice appears to have significant limitations. For those seeking durable long-term headphones, I recommend carefully checking the quality of materials used and the exact warranty terms for components such as ear pads.
My experience suggests that the synthetic materials used by KRK for these pads do not hold up well over time, even without intensive use.
Recommendation: If you purchase these headphones, be prepared to invest in aftermarket replacement ear pads (which may actually be of superior quality) after 1-2 years.
