H
Unlucky purchase
After my initial impressions and review, all seemed in order with the guitar except for the Switch that was way too lose, and some minor transportation damages on body made by the lose Allen key that was never secured inside parcel. Once I spent more time with the guitar, a more serious challenge came up.
To start with, the switch could not be tightened at all but that was easily “fixable” by purchasing the EMG switch which would be another € 39-€45 expense. At this time I even considered the extra cost of adding the new switch and change it.
What really triggered the first return was the inverted order of pickups I got my EX with. This issue and loose Allen Key in box, I am aware I am not the only case…very odd I would say
Mat EMG goes on neck and Shinny EMG goes on Bridge!!! Mine were wrongly mounted so that was an added challenge since what I received was not what I ordered.
After returning this guitar…a replacement came.
To my surprise this new guitar came with correctly mounted pickups, but connections did not seem to be in order besides having a dent on the tip of the headstock made during transport.
The signal only came out occasionally, depending on the electronics’ or switch’s mood so I quite sadly had to return the guitar for a second time. This time the switch was mechanically working but think a soldering was loose or something wrong in the circuitry.
By the way, I wonder how the replacement was checked before shipping since it arrived without a 9V so I guess they checked electronics with a Ouija board or a Magic Ball. How can an electronics check be done without a battery for an active pick up guitar? My electronics check seemed to have never happen, must have been but a visual check.
In general the guitar was nice and light, nice to play, if it works that is.
Decided to just get it over with, and returned the guitar. Now I have an even nicer one, ok more expensive but way better and perfectly delivered and working via another shop that actually did a good job and did fully check the guitar before shipping, or I was just lucky…finally!
Was tempted to leave my original review but unfortunately that would not help anyone.
Customer care department was quite helpful but I will keep away from buying any more guitars here since this is the second guitar I purchase that had to go back to Thomann.
Good customer care but horrible quality check whether in factory or headquarters. This time I am very disappointed so if I buy something else it will just be consumables, never again a guitar I am afraid.
To start with, the switch could not be tightened at all but that was easily “fixable” by purchasing the EMG switch which would be another € 39-€45 expense. At this time I even considered the extra cost of adding the new switch and change it.
What really triggered the first return was the inverted order of pickups I got my EX with. This issue and loose Allen Key in box, I am aware I am not the only case…very odd I would say
Mat EMG goes on neck and Shinny EMG goes on Bridge!!! Mine were wrongly mounted so that was an added challenge since what I received was not what I ordered.
After returning this guitar…a replacement came.
To my surprise this new guitar came with correctly mounted pickups, but connections did not seem to be in order besides having a dent on the tip of the headstock made during transport.
The signal only came out occasionally, depending on the electronics’ or switch’s mood so I quite sadly had to return the guitar for a second time. This time the switch was mechanically working but think a soldering was loose or something wrong in the circuitry.
By the way, I wonder how the replacement was checked before shipping since it arrived without a 9V so I guess they checked electronics with a Ouija board or a Magic Ball. How can an electronics check be done without a battery for an active pick up guitar? My electronics check seemed to have never happen, must have been but a visual check.
In general the guitar was nice and light, nice to play, if it works that is.
Decided to just get it over with, and returned the guitar. Now I have an even nicer one, ok more expensive but way better and perfectly delivered and working via another shop that actually did a good job and did fully check the guitar before shipping, or I was just lucky…finally!
Was tempted to leave my original review but unfortunately that would not help anyone.
Customer care department was quite helpful but I will keep away from buying any more guitars here since this is the second guitar I purchase that had to go back to Thomann.
Good customer care but horrible quality check whether in factory or headquarters. This time I am very disappointed so if I buy something else it will just be consumables, never again a guitar I am afraid.
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UE
Not bad for the price
Bad:
The guitar (at least this one) only got a visual inspection. So they missed one of the knob was completely loose to the point I thought it was broken, the volume knob was loose as well only not as bad.
I had to oil the neck as it was very dry. The strings feel old as well.
The frets needed a slight polish, no big deal.
The good:
The body of the guitar is visually perfect (which is why the things mentioned above went unnoticed)
The setup is very good so you don’t have to worry about doing anything extra.
The intonation is also very good.
The biggest surprise is the frets, they’re leveled and with no sharp edges. I’ve had guitars double the price that I needed to take to a luthier to not only set it properly but also to level the frets or to round the edges.
The guitar is very light, so for me it’s a welcome change
In short:
Have some tools nearby, just in case you to adjust something.
Change the strings.
Plug and play
The guitar (at least this one) only got a visual inspection. So they missed one of the knob was completely loose to the point I thought it was broken, the volume knob was loose as well only not as bad.
I had to oil the neck as it was very dry. The strings feel old as well.
The frets needed a slight polish, no big deal.
The good:
The body of the guitar is visually perfect (which is why the things mentioned above went unnoticed)
The setup is very good so you don’t have to worry about doing anything extra.
The intonation is also very good.
The biggest surprise is the frets, they’re leveled and with no sharp edges. I’ve had guitars double the price that I needed to take to a luthier to not only set it properly but also to level the frets or to round the edges.
The guitar is very light, so for me it’s a welcome change
In short:
Have some tools nearby, just in case you to adjust something.
Change the strings.
Plug and play
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T
Disappointing quality
I bought this guitar for my son. Out of the box it looks amazing. The finish is top notch. It came with a preinstalled battery so it was ready to rock. BUT!!! Harley Benton turned me into a guitar tech fast. Quality is absolutely subpar. The guitars input jack came loose. And because of the wiggling of the input jack the poor soldering work came loose as well. So I had to resolder the input jack. The volume knob and pot were loose as well. So I had to fix that. Conclusion: awesome looks and rocksolid sound. Build quality is VERY BAD!!
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