Firstly I must confess this guitar was a complete impulse buy. I had wanted a HB35-Plus but that was out of stock at the time and I as I was offered a Hofner Very Thin in perfect condition fairly cheaply I bought that instead. But while I had been on the HB site I spotted the Big Tone, and was very impressed. So I ordered it on a Tuesday and it arrived in the UK on Thursday night. I was delivered to me on Monday morning, and I believe if I had ordered it on Monday it would have been delivered on Friday. So well done Harley Benton - your sales process is great! I have waited longer for internet sales here in the UK.
The guitar was very well packed and protected and when I unpacked the Big Tone it looked wonderful - far better in real life than the pictures on the HB site. The first thing I noticed is it's weight, - it feels as heavy as any solid body guitar that I own. The size was another surprise. It's slightly larger than my Dreadnought acoustic and just as deep, (8.5cms). So I don't think standing up playing this guitar is a good idea.
I carefully checked it over and the only imperfection I could find in the body was a 5mm x 3mm brown spot on the heel of the neck but I really don't mind that. It is unnoticable and I look at it as an identification mark if it ever gets stolen. There wasn't any glue or globs of varnish and the binding looked good so I was very happy with the finish of the guitar. As a previous review mentioned some residue wood shavings and dust inside the body, I checked it by vigorously shaking it but there was nothing to be found.
The machine heads are pretty good. They have a good feel and can be finely moved to get perfect tuning. The design of the tuners are a bit sharp on the fingers but they suit the vintage look of the guitar perfectly, in fact they look very similar to some other jazz boxes I have seen. So they will stay and not be swapped.
The strings were set low and the neck was straight so I had no setting up to do there. I was almost in tune as well. The only worry I had was the floating bridge and the Bigsby style vibrato. If anyone has seen the YouTube reviews of the Big tone you will see there is a reported problem with the floating bridge leaning under the strain when using the Bigsby. I've never used a Bigsby before but after a few tries of it I never saw the bridge move at all. In fact I have had the guitar for a week now and have never seen the bridge move at all when using the vibrato. I'm not sure if this only happened on a few guitars or if it was a general problem that has been cured, but my guitar's bridge stays where it should.
The only problem I found was that the strings on the fret board were not centred and the high E was too close to the edge. This was easily remedied by moving the floating bridge slightly to realign the strings.
After reading about and seeing the bridge problems, and whilst I was relieved at the stability of the bridge on my guitar, I did change the arrangement of the strings. I moved the strings from under the forward tension bar of the Bigsby to run over it. I don't believe it hasn't affected the tone at all, or the vibrato effect, and it does takes the perceived strain off the top of the guitar and the bridge. However I may change it back at the next string change to see if there really isn't a tonal difference.
When I read the reviews before buying the Big Tone there was mention of 'cable' like strings being changed to lighter strings. I must admit I found them a bit thick on the fingers and found my finger tips hurting after the first day of playing. I changed them to 10's but found I didn't like the tone much so I have changed them back to the original 12's. The 12's make the guitar more mellow sounding and the 10's were a bit jangly. So I will use the 12's from now on as the sound suits the guitar very well.
The intonation was slightly out so, (with the help of a 'how to' video on YouTube), I moved the bridge back about 5mm. I intonated the high E and the Low E and after checking the rest of the strings found them to be absolutely spot-on. I didn't need to even move screws to move the rollers on the bridge, which makes me think the guitar had been set up before leaving the warehouse. The intonation on this guitar is about as accurate as it is possible to get and is better than I have acheived on many other guitars I own.
Now, I don't think I'm a particularly good guitarist so I don't mind saying I feel completely out-classed by the Big Tone. It craves picking individual strings, (and fast), which is something I have always been weak on. However it makes me want to play it and it is also great fun to play. It looks fantastic and sounds great. The Alnico pick-ups perform well and produce a wide range of tones. They may get changed in the distant future but certainly not in the near future. I experience some feedback when I sit too close to the amp but not a great deal so the moral is either not to sit too close and don't use gain on the amp. The control knobs also turned smoothly and were fairly accurate in as much they reduce and increase the tone and volume with a regular 'fall off'.
To sum up, this is a very good guitar at a very good price. It is well built I comes with a guarantee so if you are not happy, it can be returned. It is well built, sounds great and it occupies a niche in the guitar market. So if you are a jazz / rockabilly / blues guitarist or you just want something different at a price far lower than the Gretch it is modelled on try a Big Orange Big Tone. I'm sure you won't be disappointed and you may even be surprised.