Musikhaus Thomann is committed to the protection of online data privacy. Our goal is to develop an online environment for Thomann that is easy to use while always taking the rights and expectations of our customers and other visitors to the Musikhaus Thomann website into account.
Contractual relationships with partners and third parties
Various parts of our website (e.g. package tracking, presentation of magazine test reports, secure credit card payments) involve cooperation with external service providers. In some cases, our website allows users to access the pages and services of partner companies.
By using the services offered by external service providers, website users are entering into a contractual relationship with the respective service provider. The corresponding contract terms and conditions of that service provider apply to such a contractual relationship. The liability and legal responsibility for the content and services offered on the pages of partner companies rests solely with the respective partner company whose content is accessed via our website.
Using the services offered by an external service provider creates a contractual relationship which exists solely between the respective partner company and the user; this contractual relationship is subject to the respective terms and conditions.
With the exception of death, physical injury, or the impairment of health, Thomann is only liable for damages caused by intent, gross negligence, or a culpable breach of a material contractual obligation by Thomann or an assistant (e.g. a delivery service) of Thomann. Any other liability for compensation is expressly excluded. The provisions of the Product Liability Act and other mandatory legal regulations remain unaffected.
In case of a breach of a material contractual obligation due to negligence, the liability of Thomann is limited to typical damages of the type and scope that could be reasonably expected at the point in time when the contract was concluded.
Musikhaus Thomann is only liable for the actions of partner companies to the extent they are acting as assistants of Thomann, and does not guarantee that services offered via links will be available or free of errors. In such cases, Musikhaus Thomann also does not assume any liability or responsibility that the services offered by partner companies conform with the applicable legal regulations.
The content of the website www.thomann.de is protected by copyright. The duplication of information or data and, in particular, the utilisation of texts, text excerpts, or images requires the prior consent of Musikhaus Thomann.
All information or data, their use, and the registration on Thomann websites as well as all actions, forbearance, or omissions related to Thomann websites are subject exclusively to German law. The jurisdiction is Bamberg.
We take the security of personal information such as names, addresses, telephone numbers, and e-mail addresses very seriously. This is why we conduct our online activities according to the applicable legal regulations regarding data security and the protection of data privacy. The following sections describe what information we collect and what we do with it.
Personal information / uses
Protection of your personal information is extremely important to Musikhaus Thomann. The decision whether to supply us with this information or not - e.g. during registration, a survey, etc. - rests solely with you. While this information is relevant to your requests, it is provided to us by you on a voluntary basis.
For some business processes (e.g. sending out packages), personal information must be passed on to third parties (e.g. the postal service).
We will not sell your personal information to third parties or market it in any other way!
In our company, the Telemedia Act (TMG) supplemented by the Federal Data Protection Act (BDSG) and other applicable legal regulations applies to all personal information provided to us.
Initially, we only store and process your personal information to the extent required to fulfil our existing contractual and legal obligations to you. To the extent that we want to use your personal information for other purposes, for example in order to inform you about current promotions, we will obtain your express consent in advance. You may revoke your consent at any time without following a particular form. For example, you may submit your revocation to the following address:
z. Hd. des Datenschutzbeauftragten
If you revoke your consent, we will cease using your personal information for the specified additional purpose in a timely manner. We ask for your understanding in regards to the fact that processing your revocation may take up to 3 working days after it is received.
Exchange of data
In addition to the uses described above, Musikhaus Thomann disseminates your information to third parties involved in processing your order or in contracts. For example, when you submit an order using our website, we will pass your order information on to Thomann partner companies and vendors who process and deliver your order. Credit Card and personal informations may be used in order to conduct appropriate anti fraud checks. Personal Information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Information is only passed on if it is required to process and deliver your order or to respond to a request. We will also provide personal information to third parties if we are required to do so by law.
Musikhaus Thomann will not disclose personal information about the users of our website unless given express permission to do so. We do not sell usernames or e-mail addresses to other companies who send unsolicited advertisements or mail.
Third-party advertisements and links to other websites displayed on our website may collect user information if you click them or otherwise follow their instructions. We have no control over data voluntarily or involuntarily collected via advertisements or the websites of third parties. We recommend consulting the privacy policies of advertised websites if you have any concerns regarding the collection and use of your information.
Data automatically collected on our website / usage data
We invite everyone to visit and use our website at no charge and to browse the products we offer. When you visit our website, we record your IP address (e.g. the internet address of your computer, not your e-mail address) and other general usage data in order to evaluate what parts of our website you visit and how much time you spend there.
This information is combined with the usage data for all users who visit our website in order to measure the number of visitors, the average time spent on our website, the pages that are accessed, etc. The data collected by us is summarised and used solely for internal purposes. It is not possible to trace this information back to you as a person.
We use the summarise data in order to evaluate our products, services, and news items published on our website, to measure website usage, and to improve content.
Like many other commercial websites, Musikhaus Thomann uses the technology known as “cookies” in order to collect information on the way you use our website and to ensure that your experience is a pleasant one.
Our cookies do not disclose or contain any personal information. Cookies cannot read information from your computer or interact with other cookies on your hard drive. However, cookies enable us to recognise you if you visit our website again at a later date.
If you do not want your browser to accept cookies, you can change the applicable setting in your browser.
Disabling cookies may prevent the website from working properly. You may not be able to use all the options or access all of the information offered on this website.
In some e-mail messages to our customers, we use a technique called a “click-through URL”. When you click on one of these links you reach the actual website you are accessing through our computer system. Musikhaus Thomann uses “click-throughs” in order to measure the level of interest in certain topics and to evaluate the effectiveness of our communication strategy. We do not exchange this information with anyone and do not attempt to link the “click-throughs” to individual e-mail addresses.
We use e-mail to provide services or information about our products and services. In such cases, we retain your e-mail address in our documentation.
Protection of minors
Children and youths should not enter personal information on websites without the consent of their parents or legal guardians. Musikhaus Thomann advises all parents and guardians to teach their children about the safe, responsible use of personal information on the internet.
Musikhaus Thomann will not knowingly collect, use, disclose without authorisation, make available, or transfer personal information from children.
Musikhaus Thomann takes reasonable precautions to guarantee the security of your personal information. Your information is conscientiously protected against loss, destruction, falsification, manipulation, unauthorised access, unauthorised disclosure, and dissemination.
In order to safeguard customer information collected by us, Musikhaus Thomann stores such information on servers that use encryption against unauthorised access as well as being protected by passwords and firewalls.
While Musikhaus Thomann makes every reasonable effort to provide you with a secure environment for the conclusion of a contract according to the current state of technology, the absolute security of your information cannot be guaranteed.
We ask you to take all possible precautions to protect your personal information on the internet. At a minimum, we encourage you to change your passwords regularly, select a combination of letters and numbers, and ensure that you use a secure browser when you surf the internet.
This website contains links to other websites. Some of these other websites may use Thomann logos and brands, making them appear similar to websites operated by Thomann, while actually being operated by independent third parties.
This should be indicated on the website, in the usage terms and conditions, or in the privacy policies. Musikhaus Thomann has no control over the content or operation of third-party websites and is not responsible for the information they contain. Likewise, Musikhaus Thomann is not responsible for the fulfilment of orders or the provision of services ordered over such a website. Musikhaus Thomann is also not responsible for the privacy policies of such websites or for the data expressly or automatically collected there.
In case of difficulties or problems related to third-party websites, please contact the respective service providers directly.
We encourage all users of our website to familiarise themselves with those terms and conditions.
Changes are communicated on the website
Please check our website for updates at regular intervals.
Contact information for questions or inquiries
z. Hd. des Datenschutzbeauftragten