Thon Studio Rack 12U white

I have recently received two of these units, delivered to the UK.

Both have arrived in dreadful condition, with cracks and badly chipped corners. They are packaged in a simple cardboard box with no corner protection and as such are never going to survive shipping in one piece. Very disappointing.

I asked for better packaging on the second unit but it was exactly the same as the first.

Thomann customer service were very good but the waste involved in returns and wasted time is just not on, especially when it would seem to be a very simple fix.

If you get lucky with your shipping then the rack itself is really good quality, sturdy and good looking - hence my slightly odd star rating.

Sort your packaging out Thomann!