Personal Contact
gr
+49-9546-9223-641
Postal Address
Thomann GmbH
Treppendorf
Hans-Thomann-Straße 1
96138, Burgebrach, Germany
Business Hours

COVID-19: The shop, repair centre and t.kitchen's opening hours currently depend on the 7-day incidence. We will keep you updated on our blog.

During our opening hours you can reach us by phone.
  • Thursday 9:30–18:30
  • Friday 9:30–18:30
  • Saturday 9:30–16:00
  • Monday 9:30–18:30
  • Tuesday 9:30–18:30
  • Wednesday 9:30–18:30

Public holiday: Our store will remain closed on 13.05.21, as it is a public holiday.
Company Info
  • Founded
  • January 1954
  • Legal status
  • GmbH
  • CEO
  • Hans Thomann
  • VAT Reg.Nr.
  • DE 257375233

3-Year Warranty

Your purchases at Thomann are backed by our 3-year warranty, i.e. we extend the manufacturer's warranty period (usually 12 months) to a full 36 months - at our own cost and there's no extra charge for you!
3-Year Thomann Warranty
Why do we do that?

Why do we do that?

Because we stand by the products we offer.
We're an authorized dealer for all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take great care to offer quality products only. If a product doesn't meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in case of a problem. That's why we dare to extend the manufacturers' warranty period to three years.

Are there exceptions?

Are there exceptions?

'Consumable' items such as strings, drumsticks, batteries (including rechargeables), valves/tubes, bulbs and crossfaders are not returnable (go figure :-) ). Signs of wear are only covered if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
We deliver all instruments with basic care tips. For consumable items as well as products where the manufacturer offers more than 3 years' warranty, the manufacturer's warranty is still valid of course.

What if something is broken?

What if something is broken?

If something's broken, before you return it, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.

What if something is beyond repair?

What if something is beyond repair?

A product that is beyond repair will be exchanged for a new product. If the same model isn't available anymore, we'll offer you an alternative in the same price range, or a refund of the full amount you paid - that's right - even towards the end of our 3-year warranty! Naturally, this assumes proper usage of the item. :-)

Legal diploma or what?

Legal diploma or what?

The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for you. Furthermore, we spare both of us the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into legal terminology, take a look at our terms and conditions. :-)

Any questions?

Any questions?

If you have questions, remarks or want to suggest improvements, we're always listening and will help as best as we can. Please contact our Customer Service Department. Thanks a lot!

By the way, did you know... ...that since 2002 Thomann has had its own dedicated department for quality control, which is concerned with nothing but enhancing the quality of our products? If a product doesn't meet our standards in terms of quality, workmanship and functionality, we won't put it in our catalogue. Our own brand products are continually improved in conjunction with their manufacturers, and even many renowned brand names have manufacturers come to rely on feedback from us in order our quality control department to improve their products.
2
(2)
Recently Viewed
MOTU UltraLite mk5

USB 2.0 Audio Interface With USB C connector, ESS Sabre32 Ultra DAC technology, 24 Bit / 44.1 - 192 kHz, Precise level meters for all analogue inputs/outputs with high-resolution OLED display, 2 Microphone / line / Hi-Z inputs via…

Recently Viewed
Line6 Relay G10TII Transmitter

Line6 Relay G10TII Transmiiter, 2,4 GHz plug and play Wireless transmitter for Relay G10 systems or Spider V series from Spider V 60, with internal receiver, audio frequency range 10 - 20.000 Hz, automic frequency setup, 118 dB SPL max.,…

Recently Viewed
Lewitt LCT 140 Air Matched Pair

Lewitt LCT 140 Air Matched Pair - 2 matched small diaphragm condenser microphones, polar pattern: cardioid, frequency range: 20 Hz - 20 kHz, sensitivity: 14.6 mV/Pa, -36.7 dBV/P, max. SPL: 135 dB, low-cut: 80 Hz (12 dB/oct), pad switch: -12dB,…

1
(1)
Recently Viewed
Roli Lumi 1 Snapcase Black

Roli Lumi 1 Snapcase Black; sturdy and magnetic cover around the LUMI Keys for a slim and seamless fit; protects the LUMI Keys during transport and storage; easily folds into a stand for mobile devices; dimensions (W x D x…

Recently Viewed
SSL 500-Series SiX Channel

Solid State Logic 500-Series SiX Channel; Channel Strip; with SuperAnalogue mic preamp and 5-way LED indicator; +48V phantom power; with phase and HPF switches; separate instrument/line input on front panel with Hi-Z switch (1MO); switchable 2-band EQ with bell and…

Recently Viewed
IK Multimedia UNO Synth Pro Desktop

Analog synthesizer Paraphonic analog synthesizer with step sequencer, arpeggiator and effects section, Three wave morphing oscillators with PWM, sync, frequency and ring modulation, dual state variable filter with 24 modes, amplifier, Original OTA filter from the UNO Synth as…

Recently Viewed
Harley Benton TableAmp V2 BlueTooth

Harley Benton TableAmp V2 BlueTooth, compact amplifier with great features for play-along and sing-along with streamed music using the integrated Bluetooth feature, ideal for acoustic guitar, ukulele, electric guitar, vocals and music, 30 watt RMS, 1x 5" bass woofer +…

2
(2)
Recently Viewed
Line6 Pod GO Wireless

Line6 Pod GO Wireless; Multi Effects Pedal for Electric Guitar; over 300 effects and models from Helix, M-Series and Legacy products, up to 6 simultaneous amp, cab, and effects models including a looper and a speaker cabinet simulation (Third-Party IR…

Recently Viewed
Chapman Guitars ML1 Modern Baritone Red Sea

Electric Guitar Body: Alder, Top: Flamed maple veneer, Neck: Maple, Fretboard: Ebony with dot inlays, Nut width: 42 mm, Radius: 350 mm, Frets: 24, Scale: 711 mm (28"), Pickup system: Chapman Sonorous Zero Baritone humbucker, Controls: 1 Master volume,…

2
(2)
Recently Viewed
Otamatone Neo White

Otamatone Neo, Electronic sound toy / synthesizer, standard size, selection of various sounds via new studio smart phone app, cross link of smart phone and Otamatone via cable, power plug for external power supply, stereo headphone jack, volume adjustable, playing…

1
(1)
Recently Viewed
Korg SQ-64

Polyphonic Step Sequencer with 4 Tracks 3 Melody tracks with 8-fold polyphony and 16 patterns of 64 steps each, Drum track with 16 monophonic sub-tracks, 64-Key matrix with illuminated buttons, OLED display, Editing modes per melody track: gate, pitch…

1
(1)
Recently Viewed
Solid Gold FX Imperial MKII Fuzz

Solid Gold FX Imperial MKII Fuzz; Effects Pedal for Electric Guitar; Gated-Fuzz pedal, based on the vintage JEN Jumbo Fuzz; retro-themed design with sliders; preamp built around a modern J-FET circuit, for enhanced clarity and response; Controls: Vol, Tone, Contour,…

Give Feedback
Feedback Found an error or want to give us feedback about this page?

We're looking forward to hearing from you and aim to solve any problems as soon as we can.