Customer service was impeccable. Pleasant agent to assist me. Very courteous. Free shipping was a plus.
Purchased a set of these Fender bass strings online and was tickled pink when it arrived in the mail a few days later. Installed it immediately on my Fender Jazz Bass and popped the D-string while tuning it for the first time. Decided to call Thomann to maybe replace the string thinking that it was not under warranty and I probably needed to purchase another one. To my amazement, the agent said it was not a problem and that they would send out a complete new set to me in a few days. I tried to explain that I just needed that one string and I would pay for it but she told me since I had already installed the whole set it would not be necessary to send the old ones back. Well, I just received the replacement set today and I needed to send a high five toThomann. Thank you guys!
Except for the defective string, sound quality is excellent.
Very competitive prices with other websites.