I don't know much about chromatic harps so my scores are somewhat subjective. What I do know about is customer service - and I have to say that Thomann were excellent in this area. One slight issue with the harp (due as much to my inexperience as anything else) was dealt with very rapidly and efficiently, to the extent that a personal phone call was able to offer all the advice needed to resolve the problem. Well done Thomann.
Never had nor played a chromatic harp before, so it's nice learning something new. By depressing the knob you can also get sharp/flat notes, so the whole chromatic scale is there for playing melodies.The harp feels sturdy and big in your hands, it's easy to handle. Since I haven't played the more expensive harps, can't really compare the sound with them, but what I hear I think that this instrument sounds absolutely great. Comes with a hard case. Good value for the price