Thomann service perfect. Item well packaged, good courier chosen, from order to delivery very smooth. Piano is great. Sound is very good, considering it is a digital piano. Compared to accoustic piano, keys are slightly lighter. Overall playing experience is quite close to accoustic piano. Bench. Looks wise you get what you pay for. Overall execution is good. Comfortly adjustable, suitable also for children. Perfect match to the piano. Headphones. Usable, if you do not have proper ones available.