THOMANN’S GEARHEAD UNIVERSITY #TGU18 LIVE UPDATES

91 comments

please can you give me an update on Order from 29.08.2017
Order from 29.08.2017
order #: 201735.657184 as i need this by Friday 8/9/17as it is for a wedding please can you help

Jan, we are terrible sorry about the delay and we hope that it arrives before the wedding ceremony!! Great news, your order has been shipped. You can track your order in your customer login centre or contact the hotline at international@thomann.de (+49-9546-9223-55). All the best //Joe

I can understand but actually it’s a very big problem as our orders are since +3 weeks now and I have an event on 7-9 Sept, this order (201733.530723) was purposely for this and now we are in a difficult situation due to this delay!!!
Kindly advise please.
Thanks

Hello Kervin, we are terrible sorry about this. Please track your order on your customer login centre or contact the hotline directly at +49-9546-9223-55 or email international@thomann.de. Hope it arrives soon! //Joe

jan bogdiukiewicz – jestes typowym nosaczem polakiem. Zamiast zamowic w Polsce i miec na czas to nieee musiales kupic u szkopa bo 5 zl taniej. Dobrze Ci tak skmlajacy robaku .

Sorry guys but you are lying and BIG!
5-6 days? If it was only 5-6 days people would not complain about it. You know it´s much more and the worst part is that you don´t know what to do, how to solve the problem and when you will be able to send the products to customers.
You guys think a 20€ voucher will compensate customers for this BIG lie? You got BIG and forgot when you were small and you had respect.
Really disappointed with you.

Hello Nuno, we are really trying our best and it’s hard to gauge delay time because every order is different. We are really very sorry! If your order has not arrived yet please contact the hotline at +49-9546-9223-55 or international@thomann.de. Best //Joe

> Please use a sober language…. Thanks!

Janusz, kocham Cię <3

Just placed my first order ever with thomann this sunday.
Sucks you’re having technical difficulties now..
I’m really impatient for the new guitar I ordered 🙂
Good luck ! I hope to recieve my order asap..

Thanks !

Hi David, we hope it arrives very soon and that you can rock out ASAP. Our sincerest apologies for the delay! Track your order in your customer login area on the Thomann site! Best //Joe

Sorry to hear of your software problems. I am sure you are doing what you can to fix this bug. I have had excellent service from thomann.de in the past and I am sure that will continue once you pass this hurdle.

Thanks for your understanding Magnus! It really soothes us during this difficult period. All the best. //Joe

Ordered many things from Thoman always had excellent service sorry to hear the new system has glitches however it was made clear before ordering so 10 out of 10 for that and will continue to order when needed.

Thanks for being a loyal customer Steve, this problem should be cleared up in no time. Take care. //Joe

Thomann ist der zuverlässigste Versandhandel, den man sich vorstellen kann. Und das seit vielen vielen Jahren.

Jeder, der wie ich mal in der Logistikschiene tätig war, kann sich vorstellen, unter welchem massiven Stress jeder aus Technik/Edi bei Thomann rund um die Uhr versucht, das Ding wieder ans Laufen zu bekommen.

Also bleibt alle mal cool, eine verspätete Auslieferung bestellter Artikel ist ärgerlich – mehr aber auch nicht

Thanks for understanding the situation from your experience Christoph, and for sharing it! Much appreciated! //Joe

I know this is probably an embarassing situation for your company but I mean I would love you to be a bit more open on things an send a email on where my stuff is. And the 10€ you gave me wont buy shit, not even a new set of string considering I have to pay 5€ for delivery. I know this is hard, but I would love just a bit more effort on your part.

Eliaz, so sorry to hear that your stuff hasn’t arrived yet. I assure you that we are doing all that we can to get you your order. Wishing you a nice day and a quick delivery of your gear. //Joe

> Sorry I was angry thank you for your reply ! It actually sent today ! 🙂 How long does it usually take to arrive to people in France?

Hi, I ordered a guitar 5 days ago email said 3 to 4 days delay its been 5 days and still no sign of any movement at all on it. It was for a birthday present so I’m disappointed to have had no further update. Even the blog updates stopped two days ago.
As the song goes… you got your troubles….I got mine too. Looks like the birthday boy will be disappointed come Sunday. Regards. Brian.
??

> We are terrible sorry Brian! I hope the gift didn’t arrive too too late. Wishing the birthday boy a very Happy (belated) Birthday! //Joe

Hello everyone, I think we should be patient. There is a problem . Sometimes it happens. I also waited a few days until my order was made. Anyway I love Thomann. Amazing store. Professional equipment. excellent service . cheap price . From me. Amots. State of Israel .

> Thank you for understanding, Amots, and sorry you had to wait a couple of extra days for your order! Enjoy your gear and happy music making! //Joe

please can you give me an update on Order from 04.09.2017

order #: 201736.715611
total price: thomann 401,76 €

> Hello Athanasios,
So sorry about the delay. You can track your order in your customer login centre or contact the hotline directly at +49-9546-9223-55 or email international@thomann.de. Hope it arrives very soon! //Joe

Dear sir and madam
I have a gig on thursday the 14th of September and my order should be here latest delivered to me 14th September morning. any idea when can you deliver order no: 201736.751873 promptly ?……
regards
Aslan

> Hey Aslan!
I hope you received your order on time! If you didn’t you can check the status of your order in your customer login centre or contact the hotline directly at +49-9546-9223-55 or email international@thomann.de. Have a great gig! //Joe

After 2 weeks, you will not be able to meet the needs of your customers, and you will tell them that it will take 5-6 days. And I’m not saying that you are satisfied with the best who ordered 9 pcs of connectors in the price max 50Eur as a customer who order in values over 1000 – 2000Eur. You will lose these big buyers and you will go to the competition and you will be pleased. It’s just a little bit of a BIG company like you installing software without subtly running in the test queue. And as it was written above. 20Eur than offspring. For large orders, it is a matter of speed, as the 20eur can come every day with the inability to deliver the ordered goods.

> Dear Miroslav,
We understand all of this and we are truly sorry that we can’t do better at the moment. Once we catch up with the orders everything will be back to normal. Until then all we can do is continue working hard and we aren’t going to slow down. Thanks for understanding. //Joe

I for one think you’re doing a good job, considering the circumstances. I placed my order on the 30th of August, and just now received the first part of my order, the second bit should arrive on Monday.

My only suggestion is that you’d make the warning about the delay much more noticeable on your website, also at the ordering stage. Now it could be that my eagerness to order blinded me momentarily, but I didn’t notice any mention of possible delays before I had actually placed the order. Anyway, no harm done in my case.

> Laura,
You are absolutely right that notice about the delays should be more visible. I will mention it to the team. And sorry for the problems, we are catching up, it will be solved in no time. //Joe

UPDATE FOR THE ORDER 201735.680380

ORDER DATE:31.08.2017

I NEED THE UPDATE OF THIS ORDER

Thank You 🙂

> PLS UPDATE

> Hello Marc,
Please login to your customer centre and check the status of your order. If there is a problem please call +49-9546-9223-55. We are sincerely sorry about the delay and we hope you get your order very soon. //Joe

I have 6 orders during 2016-2017 on Thomann. All of them arrived in 4 days as per schedules!!! Even if my hand are shaking now to use my tools from new order, I have all the trust in Thomann team. I’m sure that they are doing all the best to solve this inconvenient asap. They have no reasons to lie!!!

> Thank you So Rin,
We hope your order arrives ASAP and that you enjoy it. So sorry about the delay! //Joe

Ill give you my full trust for my first order in thomann

Go thomann!! ❤️

> so i can order new stuffs from you guys ❤️

> Thanks Marc! We will do the best we can! //Joe

I seriously think that Nuno should get a life ! ??

I made my first order at Thomann, unfortunately this unexpected situation happened. My order was supposed to be dispatched around Sept 2nd to Sept 4th, and as of yesterday Thomann was able to ship it, so it is about 6 days delayed. Not bad really. I hope Thomann will be able to fix the problem soon. Good luck!

> Thanks Dennis!
We are super sorry about the delay. You should get your gear in no time. Enjoy it! //Joe

Hi,
Placed my order on 30.08.2017. It is 11.09.2017 today and I do not have any info about my order: 201735.673489. I need products for event on 23rd September but I need those before to do the proper setup. Can not trace the order in My Thomann customer center either.

Thanks
Fateh

> Hello Fateh,
So sorry to hear this and very sorry about the delay. Please contact international@thomann.de or call +49-9546-9223-55. They should tell you where your order’s at. All the best //Joe

My order urgent urgent urgent (9866290) was replaced with you last wednesday and still I have no acknowledgement of shipment from you. it has been 6 days….you said on your blog there is delays 5 to 6 days….I am desperate to receive this order otherwise I will not able to play in Gig and I will loose money!..will you compensate £100 !….Aslan

Hey boys,

I’m not asking for news about my order, you have better to do rightnow 😉
I just wanted to wish you guys good luck! This it not funny to struggle like this because of a software problem or random stuff.
Sometimes sh*t happens. And there is nothing better that to learn from problems or mistakes!

Keep it up!

> Hello Manaberry,
Thanks for your encouraging words. Comments like this really do help us and keep us working hard. All the best //Joe

then why dont you say the truth in your web site…why do you say rlthere is delay 5 to 6 days!!!! why why why ???it is not fair at all….you should pay a good compensation for this delay…why do you still take orders on web site if you did not sort out the current situation…..why why why … WHEN WILL YOU SEND MY ORDER???????DO YOU KNOW WGEN WHEN WHEN …VERY VERY ANGRY CUSTOMER……..

Sent from my iPhone

On 12 Sep 2017, at 12:05, Thomann wrote:

Good afternoon,

Sorry for the delay in dispatching your order. Unfortunately we are over 40,000 orders behind, therefore we are still playing catch up.

Kind regards

Sonja Lengenfelder, International Sales
Tel: +49 9546 9223-55 | Fax:+49 9546

There is only but only one solution this problem….if everybody cancel their orders then they will have nothing to ship…I already cancelled my order..never again with this company..Customers get together and teach teonann a good lesson…

Hello,

Me again…I have an order for over 5000euros (201733.530723/731) which has been dispatched since 28.08 as per your track details, and today is 11.09…I called at your office and even my local post office, nobody can tell me where my parcels are…I have a very important gig on the 14 Sept…I need to hire equips though I have an order which is expected since…

KINDLY ADVISE PLEASE VERY URGENT!!!!

> Kervin,
So sorry to hear about this! I will give you this email address, al.international@thomann.de, please send a quick email explaining your situation and include your customer number and order number. I really hope your package will be in your hands soon! Deepest apologies. //Joe

Hi team Thomann.

I ordered stuff from you many times before and always had good response time and good service, also on returns.

Being in the software industry I fully understand your troubles, even as I have an order waiting to be shipped (and guess you have learned a lesson on patching live systems…;-) )

So good luck with catching up and keep posting updates to all of us waiting to hear news about our orders !

> Jesper,
Thank you for being so understanding! It is a difficult time for us but it’s quickly getting better, in part thanks to supportive words like yours. Take care and we are really sorry about your delayed order. //Joe

Are they anymore updates?

> Hello there,
Yes, there is a new update today! Please read at the top of the page. Have a nice day and sincerest apologies! //Joe

I need my order #201737.810827 to arrive before the 25th!! is there anyway to make this possible?

I didn’t see the delay warnings before!

Otherwise I have to cancel my purchase immediately! I hope there is a solution for this

Kind regards

> Hello Moayad,
First of all, so sorry about the delays! It is very likely that your order will arrive by the 25th. If you would like to verify this please contact international@thomann.de (or +49-9546-9223-55). All the best //Joe

Hi, I have been waiting more than THREE MONTHS for a focal solo 6 I sent for service to be returned. I call your customer department almost daily and they always “will check with your tracking department” and then I never hear from you again. I’ve had enough, please give me a refund or I will contact the authorities. You clearly have no intention of returning my property.

My customer id is 6232627

> Hi Lukas,
So sorry to hear about your very long wait time! Please send an email to leitung.service@thomann.de. They will help you with your refund or with getting the product back to you ASAP. Again, so sorry for this inconvenience! //Joe

Hello how are you my friend, please have a warm request with you so I have a very big wig and I prefer to buy from you because you are the best but I need help to ship my order as soon as the date of the concert is 2017/09/19

My Ordernummer 201737.801929

We have shipped my order quickly and thank you the best company in the world thank you ??

> Great to hear Moayad! Thanks for your kind words and enjoy your equipment! //Joe

hi give us a date that you think it would be back to normal,because i have some order for an even on october 22th

> Considering a delivery time up to two weeks, you should place your order now!

> Hi Christina, as Martin said, the sooner the better. Not sure if you read today’s update but the shipping delay is now only 2 to 3 days! I’m almost certain you’d have your order before Oct 22. All the best //Joe

i bought mackie 3 on 13.september and on paypal my status is still pendig my card balance is enough to buy but still not complieted
i dont know what does it mean status pending but i imeedantly want you accept payment and ship me mackie cr 3
please

> Hi Ceyhun,
This might be an error with your bank or payment processor. It might be a good idea to call them first. If everything is OK on their end please contact international@thomann.de or call +49-9546-9223-55. Hope everything works out //Joe

Any updates on the delivery times and overall progress of getting the thing fixed now today Sep 18th?

> Hey Marko,
So sorry about the delays, the delay time is now only 2-3 days. We hope for it to be 0 days very soon. Best //Joe

I really think Thomann if he did not want complications should not sell during the construction period.
I think it is a serious mistake to “fool” customers by saying that products are available when it takes more than 2 weeks to ship!
In my case, I placed a small order (15kgs) on September 11th and so far it has not been shipped in 7 days. Contrary to your information on your page.
I understand that they would have to do some remodeling but they should have planned to cause the least amount of inconvenience to customers. Alias if you think about it, it would be better to end it for holidays until the works are completed!

I think they will lose many customers, or so should benefit customers with some special discount to overcome this serious problem

greetings

Carlos Amaral

> Hi Carlos,
Thanks for your comment and we want to sincerely apologize for the delays. The crew has almost caught up on the orders and the delay is now only 2-3 days. Hope that you get your order very soon. Take care //Joe

Hi,
it’s going to be useless to write here, as probably the guy who checks this page has nothing to do with shipping, but since i’m waiting, complaining is the only thing i can do…
I don’t think it was correct to keep the site on and selling if the orders can’t be completed.
Mostly as not everyone is paying beforehand and not on delivery, so that means money spent with nothing in return. Many customers as me have bough stuff for specific reasons, and being mostly musicians, that reason is usually the need to have something to play live. Luckily my gig is not immediate, but some peoples’ ones have already passed.
Seeing how many customers this impacted, and seeying that some people that ordered before me are still waiting to even know an aproximate date of arrival, this just makes me hope it gets in time.
Sorry for the breakdown, i like deathcore.
Order number: 10272611

> Hello Gab,
So sorry about the delays, we understand that it’s a horrible experience for everyone involved we just want to let you know that we are doing all that we can to fix it (and we’ve getting really close now). We hope you don’t have to wait much longer and can start practising for your gig(s). All the best //Joe

Hello,
I know that you are working hard and no time left to reply to everyone, but i need to know if I should cancel my request in Paypal, since the request still pendent. You didn’t charge me yet. My request was made on 14th september. I need my banjo before 18th october. What do you recommend me to do? Cancel the order or wait? Thanks, keep working ASAP! BR

> Hello Suzy, So sorry about the delay. They should accept the payment ASAP but if it hasn’t happened yet please contact international@thomann.de +49-9546-9223-55 and include your customer number. Hope you get your banjo on time, I imagine you will! //Joe

Hi ! Can you see any Order and payment from me?
Have NOT received any confirmation yet… ?
Regards Ane Kathrine Holt Danmark

> Hello Ane,
Please send a quick email (with your customer number) to international@thomann.de or call +49-9546-9223-55. They should be able to verify this for you! Have a great day! //Joe

Hi, guys, just got the tracking number from ups for the amp I ordered on monday – sooner than I expected considering the IT-calamity you experienced. Must be UTTER HELL: annoyed customers and no way to help, a backlog from here to tokyo, all routines down the drain… Appreciate the problems, and the effort it takes to overcome them. I’m a sysadmin, and this is kind of shit is our worst nightmare…

> Hello Bruno, Thanks for your message and for understanding our situation. This utter hell is almost over! We are working hard to catch up and we can see the light. Thanks for the supportive words. All the best and enjoy your amp! //Joe

I ordered a Epiphone les Paul standard metallic gold yesterday 28th September. I have not received confirmation of processing and order Number.Please let me know if you have received my order. Thanks.

> Hi Lorraine,
We are so sorry to hear that your order is taking so long! If you haven’t received the guitar yet please contact leitung.service@thomann.de with your order number to get a status update on your order. Best //Joe

I’ve used Thomann for years and its always been amazing,Im so sorry to hear of your difficulties at this moment and we know your will be back on track soon…Youve never let me down so 😉

I’ve used Thomann for years and its always been amazing,Im so sorry to hear of your difficulties at this moment and we know your will be back on track soon…Youve never let me down so…

> Thanks for the encouraging words Karl. We really appreciate it! Have a nice day. //Joe

So basically I’m among those that checks other people review on a product so as to convince me in buying. I ordered my studio equipment on the 15th of last month, and it was shipped out on the 22nd(I was surprised that it’d come that fast). I got my gears 3 days ago. So if you wanna get anything from them, the earlier the better for you. And to Thomann crew, thank you delivering my gears sooner than I anticipated. Peace! Cheers!!!

> Hello Qod’r,
Thanks for your being a loyal customer. And so sorry if there was any delay, the problems seem to be fixed and we are back on track. //Joe

Hi,

I gave the order confirmation.How’s the order?My mails are not responding.Please answer….

order #: 201736.763490

Hello to you . For twenty days now,
my invitation has not yet reached Israel. I know that my invitation left Germany on 15.09.17. I want to know when you think it’s supposed to go into Israel. Thank you.

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