++++++++++ UPDATE +++++++++++
Monday, May 14, 2018, 3:00 PM
Rooms start to take shape as we put down the carpets and start setting up the racks and amp shelves. We start to wonder what kind of collaborations will take place in these spaces! There is A LOT of gear involved and we can’t thank our partners & supporters enough for this!
Monday, May 14, 2018, 12:00 PM
The squad takes a little break from the hard work and enjoys a lunch in the t.kitchen. Henning (Eytschpi42) has has own method of getting from point A to point B. Psst: more madness can be found on our Instagram stories – there’s some crazy reportage going on!
Monday, May 14, 2018, 10:00 AM
The video team just arrived at Thomann HQ in Treppendorf and is starting to organise their work in order to build the video rooms – the magic and music-infused places that will host our YouTubers Squad who will arrive in a few days.
Tuesday, October 17, 2017, 5:00 pm
Dear customers,
With these words, I would like to address myself to you personally. I apologize for the delays in delivery in the past few weeks and the inconveniences that have befallen you.
We are just relieved that we have reached the usual shipping times again. From now on, you should have your orders in your hands as quickly as usual.
We appreciated the many warm words in the comments on this blog. I would like to thank you for this and for your trust, understanding and loyalty in the last few weeks.
Thank you, thank you, thank you.
Yours sincerely,
Hans Thomann
Thursday, September 28, 2017, 5:00 pm
Dear customers,
We have some more good news for you from the dispatch: The delay for new orders is currently only 1 to 2 days.
Step by step it’s going forward, the system is running stably. We are reaching the usual delivery times. Our team is working on it and we are very confident.
Once again:
# ThanksForYourLoyalty
#ThanksForYourUnderstanding
#BestCustomersInTheWorld
#ThomannLovesYou
Your Thomann Team ?
Wednesday, September 27, 2017, 11:00 am
Dear customers,
We are pleased to inform you that the shipping delay is now only 2 to 3 days.
It is steadily going uphill. The last few days, our team has been giving their all to send as many orders as possible. We are optimistic that everything will get back to normal and we will not have to wait any longer.
We can only say it again and again: Thank you for your understanding and your loyalty in the last weeks.
? Your Thomann crew
Monday, September 25, 2017, 3:45 pm
Dear customers,
We have good news! – the shipping delay is shrinking and is now down to an average of 3 to 4 days.
We can’t give an all-clear just yet, but we are confident to say that we’re getting close! Thank you, thank you and thank you once again for your patience!
Your Thomann Team
Friday, September 22, 2017, 2:15 pm
Dear customers,
We are moving forward: Our shipping team is catching up and the delay is now an average of 4 to 5 days. Our colleagues work in three shifts round the clock and give it their all so that as many orders as possible can be sent. Therefore, we are confident that we will soon reach level you are accustomed to.
Above all the criticism, we received many lovely words of support from you. Thank you very much for your trust and understanding! #bestcustomersintheworld
? Your Thomanns
Wednesday, September 20, 2017, 11:00 am
Dear customers,
We can see the light at the end of the tunnel: Unfortunately we still cannot give you an “all systems go”. All of the storage areas are fully functional and there are very few breakdowns at the facility, so in the last few days many older orders could be sent.
Currently we are still delayed by 5 to 7 days, but we are catching up and hope that the anguish will soon be over. Again, thank you for your patience.
Your Thomann Team ❤
Thursday, September 14, 2017, 2:00 pm
Dear customers,
At the moment you can expect a dispatch delay of approx. 7 – 10 days for new orders.
Existing orders can be processed faster (with a delay of approx. 4 – 6 days). Unfortunately, as many older and larger orders have also accumulated, we have to take care of them before we can send new orders.
Our system is now stable and we are working practically round the clock to catch up and get back to our usual fast shipping times. Thanks again for your patience, for the many encouraging words and the great support.
You are simply the best customers in the world!
Your Thomann Team
Monday, September 11, 2017, 4:00 pm
Dear customers,
Please note: at the moment you can expect a shipment delay of at least 4 to 5 days.
The good news: we can ensure stability in parts of the system, and it is possible that customers will receive their delivery as before. This is especially so with smaller orders, and the goods will arrive within the usual Thomann delivery times. Ultimately, every individual order is different, which is why we can not guarantee the usual delivery times for every order.
We thank you for your patience and deeply apologize to each and every one of you.
We’re finally seeing the light at the end of the tunnel and our colleagues in the dispatch center are working full force, so that you will receive your ordered goods as soon as possible.
♥️ Your Thomann Team
Friday, September 8, 2017, 10:00 am
Dear customers,
Currently you must expect a delivery delay of at least 4 to 5 days.
Important: The waiting time differs from order to order since different parameters, such as number of items, storage location etc, play a role. According to the “First In, First Out” we are trying to process orders chronologically, but this is not always possible.
Our team is working with full commitment and is doing its best to solve the problem as quickly as possible. As soon as there is news, we will inform you here. A huge sorry from us for the inconvenience to each and every one of you waiting for your order.
We have received many kind words – thank you again for your patience and understanding.
♥️ Your Thomann crew
Monday, September 4, 2017, 3:00 pm
Dear customers,
Currently a delay of 5 to 6 days is expected.
In individual cases, it may be possible that the shipping of the order is delayed even longer if, for example, many different products have been ordered. For this reason “simple” orders (or single product ones) can be sent faster.
The shipping of a purchase order depends, among other things, on the number of items and the storage location of the items. Therefore, a general statement is unfortunately difficult. But we have good news to report: We are making progress, we are progressing, albeit little by little.
Our team is doing the best and is working hard to get your order in your hands as soon as possible. We understand that many of you are disappointed and frustrated, and unfortunately we can only ask for comprehension at this point and say that we are infinitely sorry.
Sincerely Yours,
The Thomann Team
Friday, September 1, 2017, 12:15 pm
Update on the current situation regarding our dispatch center: while the system is running relatively stable at the moment, it isn’t reaching its usual performance yet. This means that there will be a delivery delay of several days. Unfortunately, we are not able to give an exact indication of the actual delay time for each individual order. We are sincerely sorry for the inconvenience! Our colleagues in the logistics department are doing their utmost best to ship your orders as quickly as possible!
We will keep you updated!
Tuesday, August 29, 2017, 2:00 pm
In order to improve our workflow and adequate our software and monitoring tools for the next big change, a few updates have been rolled out during the last weekend.
You are currently viewing a placeholder content from YouTube. To access the actual content, click the button below. Please note that doing so will share data with third-party providers.
Unfortunately, something went wrong… ??
Since Saturday we are running at no more than 20% of our total performance load and had several failures with the logistics software, hardware and moving parts. This was obviously not planned, nor could we imagine this and we had no sign of it coming. To make it very short: we are INFINITELY sorry for all our customers affected by this.
Our team is working non-stop since Saturday, doing its best to fix this problem as soon as possible and start to ship out orders at the usual super speed we’ve known for.
We have always been honest and transparent and we won’t hide numbers and figures : our back order consists of over 25.000 orders. What does this mean? That we can’t guarantee that the next orders will ship before 2-3 days.
If you want to order something that you don’t need urgently, please consider to wait and order after we will clear our situation.
If you need a software product, visit our Download Store – ready to deliver and filled with over 1000 software titles for direct download to your computer.
If you currently have an open order with us and are worried about it: worry not. We are very sorry for the inconvenience and guarantee that we will do our very best to ship your goods as soon as possible. Ultimately, we will roll out updates to our customers to inform you on the real-time situation as our team works to fix this up.
Keep your fingers crossed with us as we do whatever it takes to solve this problem and return to our well-known buttery smooth workflow.
Rock’n’Roll! ?
Your Thomann Team
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jan bogdiukiewicz says:
please can you give me an update on Order from 29.08.2017
Order from 29.08.2017
order #: 201735.657184 as i need this by Friday 8/9/17as it is for a wedding please can you help
Joe says:
Jan, we are terrible sorry about the delay and we hope that it arrives before the wedding ceremony!! Great news, your order has been shipped. You can track your order in your customer login centre or contact the hotline at international@thomann.de (+49-9546-9223-55). All the best //Joe
Kervin Jp says:
I can understand but actually it’s a very big problem as our orders are since +3 weeks now and I have an event on 7-9 Sept, this order (201733.530723) was purposely for this and now we are in a difficult situation due to this delay!!!
Kindly advise please.
Thanks
Joe says:
Hello Kervin, we are terrible sorry about this. Please track your order on your customer login centre or contact the hotline directly at +49-9546-9223-55 or email international@thomann.de. Hope it arrives soon! //Joe
Janusz Nosacz says:
jan bogdiukiewicz – jestes typowym nosaczem polakiem. Zamiast zamowic w Polsce i miec na czas to nieee musiales kupic u szkopa bo 5 zl taniej. Dobrze Ci tak skmlajacy robaku .
Nuno says:
Sorry guys but you are lying and BIG!
5-6 days? If it was only 5-6 days people would not complain about it. You know it´s much more and the worst part is that you don´t know what to do, how to solve the problem and when you will be able to send the products to customers.
You guys think a 20€ voucher will compensate customers for this BIG lie? You got BIG and forgot when you were small and you had respect.
Really disappointed with you.
Joe says:
Hello Nuno, we are really trying our best and it’s hard to gauge delay time because every order is different. We are really very sorry! If your order has not arrived yet please contact the hotline at +49-9546-9223-55 or international@thomann.de. Best //Joe
Kristian says:
> Please use a sober language…. Thanks!
RiB says:
Janusz, kocham Cię <3
David says:
Just placed my first order ever with thomann this sunday.
Sucks you’re having technical difficulties now..
I’m really impatient for the new guitar I ordered 🙂
Good luck ! I hope to recieve my order asap..
Thanks !
Joe says:
Hi David, we hope it arrives very soon and that you can rock out ASAP. Our sincerest apologies for the delay! Track your order in your customer login area on the Thomann site! Best //Joe
Magnus R. Einarsson says:
Sorry to hear of your software problems. I am sure you are doing what you can to fix this bug. I have had excellent service from thomann.de in the past and I am sure that will continue once you pass this hurdle.
Joe says:
Thanks for your understanding Magnus! It really soothes us during this difficult period. All the best. //Joe
Steve says:
Ordered many things from Thoman always had excellent service sorry to hear the new system has glitches however it was made clear before ordering so 10 out of 10 for that and will continue to order when needed.
Joe says:
Thanks for being a loyal customer Steve, this problem should be cleared up in no time. Take care. //Joe
Christoph says:
Thomann ist der zuverlässigste Versandhandel, den man sich vorstellen kann. Und das seit vielen vielen Jahren.
Jeder, der wie ich mal in der Logistikschiene tätig war, kann sich vorstellen, unter welchem massiven Stress jeder aus Technik/Edi bei Thomann rund um die Uhr versucht, das Ding wieder ans Laufen zu bekommen.
Also bleibt alle mal cool, eine verspätete Auslieferung bestellter Artikel ist ärgerlich – mehr aber auch nicht
Joe says:
Thanks for understanding the situation from your experience Christoph, and for sharing it! Much appreciated! //Joe
GolderPotato says:
I know this is probably an embarassing situation for your company but I mean I would love you to be a bit more open on things an send a email on where my stuff is. And the 10€ you gave me wont buy shit, not even a new set of string considering I have to pay 5€ for delivery. I know this is hard, but I would love just a bit more effort on your part.
Joe says:
Eliaz, so sorry to hear that your stuff hasn’t arrived yet. I assure you that we are doing all that we can to get you your order. Wishing you a nice day and a quick delivery of your gear. //Joe
GolderPotato says:
> Sorry I was angry thank you for your reply ! It actually sent today ! 🙂 How long does it usually take to arrive to people in France?
Brian C. says:
Hi, I ordered a guitar 5 days ago email said 3 to 4 days delay its been 5 days and still no sign of any movement at all on it. It was for a birthday present so I’m disappointed to have had no further update. Even the blog updates stopped two days ago.
As the song goes… you got your troubles….I got mine too. Looks like the birthday boy will be disappointed come Sunday. Regards. Brian.
??
Joe says:
> We are terrible sorry Brian! I hope the gift didn’t arrive too too late. Wishing the birthday boy a very Happy (belated) Birthday! //Joe
Amots Fridman says:
Hello everyone, I think we should be patient. There is a problem . Sometimes it happens. I also waited a few days until my order was made. Anyway I love Thomann. Amazing store. Professional equipment. excellent service . cheap price . From me. Amots. State of Israel .
Joe says:
> Thank you for understanding, Amots, and sorry you had to wait a couple of extra days for your order! Enjoy your gear and happy music making! //Joe
Athanasios Lefkaros says:
please can you give me an update on Order from 04.09.2017
order #: 201736.715611
total price: thomann 401,76 €
Joe says:
> Hello Athanasios,
So sorry about the delay. You can track your order in your customer login centre or contact the hotline directly at +49-9546-9223-55 or email international@thomann.de. Hope it arrives very soon! //Joe
Aslan says:
Dear sir and madam
I have a gig on thursday the 14th of September and my order should be here latest delivered to me 14th September morning. any idea when can you deliver order no: 201736.751873 promptly ?……
regards
Aslan
Joe says:
> Hey Aslan!
I hope you received your order on time! If you didn’t you can check the status of your order in your customer login centre or contact the hotline directly at +49-9546-9223-55 or email international@thomann.de. Have a great gig! //Joe
Miroslav says:
After 2 weeks, you will not be able to meet the needs of your customers, and you will tell them that it will take 5-6 days. And I’m not saying that you are satisfied with the best who ordered 9 pcs of connectors in the price max 50Eur as a customer who order in values over 1000 – 2000Eur. You will lose these big buyers and you will go to the competition and you will be pleased. It’s just a little bit of a BIG company like you installing software without subtly running in the test queue. And as it was written above. 20Eur than offspring. For large orders, it is a matter of speed, as the 20eur can come every day with the inability to deliver the ordered goods.
Joe says:
> Dear Miroslav,
We understand all of this and we are truly sorry that we can’t do better at the moment. Once we catch up with the orders everything will be back to normal. Until then all we can do is continue working hard and we aren’t going to slow down. Thanks for understanding. //Joe
Laura says:
I for one think you’re doing a good job, considering the circumstances. I placed my order on the 30th of August, and just now received the first part of my order, the second bit should arrive on Monday.
My only suggestion is that you’d make the warning about the delay much more noticeable on your website, also at the ordering stage. Now it could be that my eagerness to order blinded me momentarily, but I didn’t notice any mention of possible delays before I had actually placed the order. Anyway, no harm done in my case.
Joe says:
> Laura,
You are absolutely right that notice about the delays should be more visible. I will mention it to the team. And sorry for the problems, we are catching up, it will be solved in no time. //Joe
Marc L says:
UPDATE FOR THE ORDER 201735.680380
ORDER DATE:31.08.2017
I NEED THE UPDATE OF THIS ORDER
Thank You 🙂
Marc L says:
> PLS UPDATE
Joe says:
> Hello Marc,
Please login to your customer centre and check the status of your order. If there is a problem please call +49-9546-9223-55. We are sincerely sorry about the delay and we hope you get your order very soon. //Joe
so rin says:
I have 6 orders during 2016-2017 on Thomann. All of them arrived in 4 days as per schedules!!! Even if my hand are shaking now to use my tools from new order, I have all the trust in Thomann team. I’m sure that they are doing all the best to solve this inconvenient asap. They have no reasons to lie!!!
Joe says:
> Thank you So Rin,
We hope your order arrives ASAP and that you enjoy it. So sorry about the delay! //Joe
Marc l says:
Ill give you my full trust for my first order in thomann
Go thomann!! ❤️
Marc L says:
> so i can order new stuffs from you guys ❤️
Joe says:
> Thanks Marc! We will do the best we can! //Joe
Peter says:
I seriously think that Nuno should get a life ! ??
Dennis B. says:
I made my first order at Thomann, unfortunately this unexpected situation happened. My order was supposed to be dispatched around Sept 2nd to Sept 4th, and as of yesterday Thomann was able to ship it, so it is about 6 days delayed. Not bad really. I hope Thomann will be able to fix the problem soon. Good luck!
Joe says:
> Thanks Dennis!
We are super sorry about the delay. You should get your gear in no time. Enjoy it! //Joe
Fateh Shams says:
Hi,
Placed my order on 30.08.2017. It is 11.09.2017 today and I do not have any info about my order: 201735.673489. I need products for event on 23rd September but I need those before to do the proper setup. Can not trace the order in My Thomann customer center either.
Thanks
Fateh
Joe says:
> Hello Fateh,
So sorry to hear this and very sorry about the delay. Please contact international@thomann.de or call +49-9546-9223-55. They should tell you where your order’s at. All the best //Joe
Aslan says:
My order urgent urgent urgent (9866290) was replaced with you last wednesday and still I have no acknowledgement of shipment from you. it has been 6 days….you said on your blog there is delays 5 to 6 days….I am desperate to receive this order otherwise I will not able to play in Gig and I will loose money!..will you compensate £100 !….Aslan
Manaberry says:
Hey boys,
I’m not asking for news about my order, you have better to do rightnow 😉
I just wanted to wish you guys good luck! This it not funny to struggle like this because of a software problem or random stuff.
Sometimes sh*t happens. And there is nothing better that to learn from problems or mistakes!
Keep it up!
Joe says:
> Hello Manaberry,
Thanks for your encouraging words. Comments like this really do help us and keep us working hard. All the best //Joe
Aslan says:
then why dont you say the truth in your web site…why do you say rlthere is delay 5 to 6 days!!!! why why why ???it is not fair at all….you should pay a good compensation for this delay…why do you still take orders on web site if you did not sort out the current situation…..why why why … WHEN WILL YOU SEND MY ORDER???????DO YOU KNOW WGEN WHEN WHEN …VERY VERY ANGRY CUSTOMER……..
Sent from my iPhone
On 12 Sep 2017, at 12:05, Thomann wrote:
Good afternoon,
Sorry for the delay in dispatching your order. Unfortunately we are over 40,000 orders behind, therefore we are still playing catch up.
Kind regards
Sonja Lengenfelder, International Sales
Tel: +49 9546 9223-55 | Fax:+49 9546
Aslan says:
There is only but only one solution this problem….if everybody cancel their orders then they will have nothing to ship…I already cancelled my order..never again with this company..Customers get together and teach teonann a good lesson…
Kervin says:
Hello,
Me again…I have an order for over 5000euros (201733.530723/731) which has been dispatched since 28.08 as per your track details, and today is 11.09…I called at your office and even my local post office, nobody can tell me where my parcels are…I have a very important gig on the 14 Sept…I need to hire equips though I have an order which is expected since…
KINDLY ADVISE PLEASE VERY URGENT!!!!
Joe says:
> Kervin,
So sorry to hear about this! I will give you this email address, al.international@thomann.de, please send a quick email explaining your situation and include your customer number and order number. I really hope your package will be in your hands soon! Deepest apologies. //Joe
Jesper Michelsen says:
Hi team Thomann.
I ordered stuff from you many times before and always had good response time and good service, also on returns.
Being in the software industry I fully understand your troubles, even as I have an order waiting to be shipped (and guess you have learned a lesson on patching live systems…;-) )
So good luck with catching up and keep posting updates to all of us waiting to hear news about our orders !
Joe says:
> Jesper,
Thank you for being so understanding! It is a difficult time for us but it’s quickly getting better, in part thanks to supportive words like yours. Take care and we are really sorry about your delayed order. //Joe
Anonymous says:
Are they anymore updates?
Joe says:
> Hello there,
Yes, there is a new update today! Please read at the top of the page. Have a nice day and sincerest apologies! //Joe
Eduardo says:
I need my order #201737.810827 to arrive before the 25th!! is there anyway to make this possible?
I didn’t see the delay warnings before!
Otherwise I have to cancel my purchase immediately! I hope there is a solution for this
Kind regards
Joe says:
> Hello Moayad,
First of all, so sorry about the delays! It is very likely that your order will arrive by the 25th. If you would like to verify this please contact international@thomann.de (or +49-9546-9223-55). All the best //Joe
Lukas says:
Hi, I have been waiting more than THREE MONTHS for a focal solo 6 I sent for service to be returned. I call your customer department almost daily and they always “will check with your tracking department” and then I never hear from you again. I’ve had enough, please give me a refund or I will contact the authorities. You clearly have no intention of returning my property.
My customer id is 6232627
Joe says:
> Hi Lukas,
So sorry to hear about your very long wait time! Please send an email to leitung.service@thomann.de. They will help you with your refund or with getting the product back to you ASAP. Again, so sorry for this inconvenience! //Joe
Moayad mogari says:
Hello how are you my friend, please have a warm request with you so I have a very big wig and I prefer to buy from you because you are the best but I need help to ship my order as soon as the date of the concert is 2017/09/19
My Ordernummer 201737.801929
Moayad mogari says:
We have shipped my order quickly and thank you the best company in the world thank you ??
Joe says:
> Great to hear Moayad! Thanks for your kind words and enjoy your equipment! //Joe
christina says:
hi give us a date that you think it would be back to normal,because i have some order for an even on october 22th
Martin says:
> Considering a delivery time up to two weeks, you should place your order now!
Joe says:
> Hi Christina, as Martin said, the sooner the better. Not sure if you read today’s update but the shipping delay is now only 2 to 3 days! I’m almost certain you’d have your order before Oct 22. All the best //Joe
ceyhun says:
i bought mackie 3 on 13.september and on paypal my status is still pendig my card balance is enough to buy but still not complieted
i dont know what does it mean status pending but i imeedantly want you accept payment and ship me mackie cr 3
please
Joe says:
> Hi Ceyhun,
This might be an error with your bank or payment processor. It might be a good idea to call them first. If everything is OK on their end please contact international@thomann.de or call +49-9546-9223-55. Hope everything works out //Joe
Marko says:
Any updates on the delivery times and overall progress of getting the thing fixed now today Sep 18th?
Joe says:
> Hey Marko,
So sorry about the delays, the delay time is now only 2-3 days. We hope for it to be 0 days very soon. Best //Joe
Carlos Amaral says:
I really think Thomann if he did not want complications should not sell during the construction period.
I think it is a serious mistake to “fool” customers by saying that products are available when it takes more than 2 weeks to ship!
In my case, I placed a small order (15kgs) on September 11th and so far it has not been shipped in 7 days. Contrary to your information on your page.
I understand that they would have to do some remodeling but they should have planned to cause the least amount of inconvenience to customers. Alias if you think about it, it would be better to end it for holidays until the works are completed!
I think they will lose many customers, or so should benefit customers with some special discount to overcome this serious problem
greetings
Carlos Amaral
Joe says:
> Hi Carlos,
Thanks for your comment and we want to sincerely apologize for the delays. The crew has almost caught up on the orders and the delay is now only 2-3 days. Hope that you get your order very soon. Take care //Joe
Gabbbb says:
Hi,
it’s going to be useless to write here, as probably the guy who checks this page has nothing to do with shipping, but since i’m waiting, complaining is the only thing i can do…
I don’t think it was correct to keep the site on and selling if the orders can’t be completed.
Mostly as not everyone is paying beforehand and not on delivery, so that means money spent with nothing in return. Many customers as me have bough stuff for specific reasons, and being mostly musicians, that reason is usually the need to have something to play live. Luckily my gig is not immediate, but some peoples’ ones have already passed.
Seeing how many customers this impacted, and seeying that some people that ordered before me are still waiting to even know an aproximate date of arrival, this just makes me hope it gets in time.
Sorry for the breakdown, i like deathcore.
Order number: 10272611
Joe says:
> Hello Gab,
So sorry about the delays, we understand that it’s a horrible experience for everyone involved we just want to let you know that we are doing all that we can to fix it (and we’ve getting really close now). We hope you don’t have to wait much longer and can start practising for your gig(s). All the best //Joe
Suzy says:
Hello,
I know that you are working hard and no time left to reply to everyone, but i need to know if I should cancel my request in Paypal, since the request still pendent. You didn’t charge me yet. My request was made on 14th september. I need my banjo before 18th october. What do you recommend me to do? Cancel the order or wait? Thanks, keep working ASAP! BR
Joe says:
> Hello Suzy, So sorry about the delay. They should accept the payment ASAP but if it hasn’t happened yet please contact international@thomann.de +49-9546-9223-55 and include your customer number. Hope you get your banjo on time, I imagine you will! //Joe
Ane Kathrine Holt says:
Hi ! Can you see any Order and payment from me?
Have NOT received any confirmation yet… ?
Regards Ane Kathrine Holt Danmark
Joe says:
> Hello Ane,
Please send a quick email (with your customer number) to international@thomann.de or call +49-9546-9223-55. They should be able to verify this for you! Have a great day! //Joe
bruno says:
Hi, guys, just got the tracking number from ups for the amp I ordered on monday – sooner than I expected considering the IT-calamity you experienced. Must be UTTER HELL: annoyed customers and no way to help, a backlog from here to tokyo, all routines down the drain… Appreciate the problems, and the effort it takes to overcome them. I’m a sysadmin, and this is kind of shit is our worst nightmare…
Joe says:
> Hello Bruno, Thanks for your message and for understanding our situation. This utter hell is almost over! We are working hard to catch up and we can see the light. Thanks for the supportive words. All the best and enjoy your amp! //Joe
Lorraine Ross says:
I ordered a Epiphone les Paul standard metallic gold yesterday 28th September. I have not received confirmation of processing and order Number.Please let me know if you have received my order. Thanks.
Joe says:
> Hi Lorraine,
We are so sorry to hear that your order is taking so long! If you haven’t received the guitar yet please contact leitung.service@thomann.de with your order number to get a status update on your order. Best //Joe
Karl Daly says:
I’ve used Thomann for years and its always been amazing,Im so sorry to hear of your difficulties at this moment and we know your will be back on track soon…Youve never let me down so 😉
Karl Daly says:
I’ve used Thomann for years and its always been amazing,Im so sorry to hear of your difficulties at this moment and we know your will be back on track soon…Youve never let me down so…
Joe says:
> Thanks for the encouraging words Karl. We really appreciate it! Have a nice day. //Joe
Qod’r Smith Abbass says:
So basically I’m among those that checks other people review on a product so as to convince me in buying. I ordered my studio equipment on the 15th of last month, and it was shipped out on the 22nd(I was surprised that it’d come that fast). I got my gears 3 days ago. So if you wanna get anything from them, the earlier the better for you. And to Thomann crew, thank you delivering my gears sooner than I anticipated. Peace! Cheers!!!
Joe says:
> Hello Qod’r,
Thanks for your being a loyal customer. And so sorry if there was any delay, the problems seem to be fixed and we are back on track. //Joe
murat clep says:
Hi,
I gave the order confirmation.How’s the order?My mails are not responding.Please answer….
Amots Fridman says:
order #: 201736.763490
Hello to you . For twenty days now,
my invitation has not yet reached Israel. I know that my invitation left Germany on 15.09.17. I want to know when you think it’s supposed to go into Israel. Thank you.
Chrisshece says:
test soft
Global Exchain says:
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