Corona Virus: Thomann’s Preventative Measures

Corona Virus: Thomann’s Preventative Measures

Dear customers,

for Thomann, the health of our customers and employees has top priority and is at the forefront of all our considerations.

Due to current developments, our shop and cafeteria in Treppendorf will remain closed as a precautionary measure from March 14th, 2020 until further notice. Unfortunately, we are also unable to accept any repairs and returns personally on site.

We follow the recommendations of the authorities and take preventive measures to protect our fellow human beings from the corona virus.

You can still order as usual at With these precautionary measures we want to ensure that we can continue to receive and process your online orders, returns and repair orders by post.

Thank you very much for your understanding. Take care of yourselves (and others) and stay healthy!

Author’s gravatar
Joe started playing the guitar when he was 10 and has been using it as a songwriting tool ever since. He is passionate about melody and harmony and admires musicians who create these in unique ways. Check out his alternative / indie projects Best of Feelings and Zef Raček.


    buna ziua, stiu ca dimensiunea latimii clapelor unui piagero yamaha np31 era mai mica
    decat a unui pian real, la np-v80 cum se prezinta clapele?

    I order onlin but no one contact with me

    That is strange Raufah,
    Something’s not right, have you tried calling our hotline (+49-9546-9223-55) or emailing ? I hope you find a solution soon. Best, //Joe

    Hi! I am noticing a definite slowdown in order processing. To set proper expectations (which are usually quite high due to your excellent service) perhaps you should update here on the blog if you are running at lower capacity and also perhaps on if and what the current border closing in the EU effect will have on getting orders shipped to customers. I am sure everyone will be quite understanding.

    Hello Måns,
    Thank you for your concern. I was just informed that logistic and delivery are running as usual. We will keep you informed if things slow down, here on the and on the Facebook page. I am sorry that you have experienced slower order processing, if you wish you can send an email to for further assistance. All the best, //Joe

    At the moment, any music equipment shop is closed to the public.
    Most of them are more focussed to customers, that visits the store. They haven’t a real online store, as Thomann can do. And they can’t change this so fast and turn a “Come to us and see what we have on display” website into something, that replaces the physical store.
    So I guess, that many customers, who usually buy at the local shop, turns to Thomann. Unless there are no music events, we musicians doesn’t stop doing music and we continue to need a cable, a pick or to buy new equipment, maybe to use the chance to change a sound system to digital mixing console.
    So I understand, that everything slowed down.

    Moin moin,also retour läuft nichts?Kein austausch gerät?Aber man kann noch bestellen und es wird geliefert?

    Hallo Jürgen,
    du kannst ganz normal bestellen und selbstverständlich uns Retouren zukommen lassen. Hast du gerade einen offenen Fall? Dann darfst du mir gerne eine Mail mit deiner Kundennummer und einem Hinweis zu diesem Kommentar an senden und wir schauen uns deinen Fall an.
    Liebe Grüße


    Can I ask you for my order number 202008.808768? When shall I expect it approximately?

    Hi Mr. Joe

    My shipment still i did not received almost 1 month now customer number 10431871

    Sono in attesa di ricevere il mio ordine effettuato il 9 marzo, n.202010.053737.

    Hello I would like to know if orders/deliveries still available for France? Thank you


    Malgré les mesures de confinement, expédiés vous toujours mes commandes passée par internet?


    Bonjour par rapport à l’épidémie du coronavirus est ce que les livriasons vers l’île de la Réunion sont toujours maintenues?

    Je vous remercie d’avance pour votre réponse

    English : Hello, I from France and I have a question about the home delivery. Because of the coronavirus, thomann no longer delivers ? Thank you in adavance.
    Français: Bonjour, je suis actuellement en France et j’ai une question sur la livraison à domicile. À cause du coronavirus, thomann ne livre plus? Merci d’avance.

    Ho ordinato un Thomann dp95 in data 15/03 e ad oggi sono ancora in attesa. Non esiste un modo di monitorare la spedizione e il servizio clienti non risponde alle mail inviate. Esiste un modo anche a pagamento per accelerare la spedizione ?

    Bonjour j’ai commandé une sourdine électronique pour trombone en fin de semaine dernière, et je n’ai pas de nouvelles sur une éventuelle livraison, pourriez-vous m’apporter quelques précisions ? Merci d’avance

    Hallo Thomann Team,

    Habe heute was bestellt. Wird das geliefert\ bearbeitet oder habt ihr wegen dem corona Probleme
    Bleibt gesund
    Lg Marcus

    Also meine Bestellung wird als bereits versendet angezeigt.
    Allerdings dauert derzeit alles länger. Da ja alle Musikgeschäfte von Kunden nicht mehr betreten werden können und viele eben keinen richtigen Online-Store haben, sondern eher eine Website, die normalerweise sagt “Kommen Sie uns besuchen, schauen Sie sich alles vor Ort an”, bestellen nun viele bei Thomann, die sonst gesagt hätten “Nach der Arbeit gehe ich noch kurz zum Musikladen und hole ein paar Kabel und ein paar Saiten”.
    Es ist ja auch sonst überall zu merken, wer schon immer die Möglichkeit offerierte, Dinge über das Internet anzubieten, kann in dieser Zeit weitermachen, sich zusätzliche Interessenten holen. Wer dagegen das Internet nur nutzte, um Leute einzuladen, persönlich vorbei zu kommen, hat jetzt einige Probleme.

    Hi, I’m a little worried because I ordered “Eden Terra Nova TN 2252” yesterday, maybe the last item left, as well as “Millennium Stand f. E- or Acoustic Guitar.” 04.28.14 (GMT), Musikhaus Thomann. But I haven’t received an email to confirm it yet, and the money from my account is gone. Would you like to give me more information?
    Unfortunately, there is no order information in my account, in the “orders” – No orders found.
    Please let me know because I’m worried.

    Kind regards

    Hallo, habe die gleiche Frage : Werden Bestellungen ganz normal geliefert oder ist das auch geschlossen? Grüße und ganz viel Gesundheit.

    Thomann liefert nach wie vor.
    Hatte gerade bestellt und es klappt.
    Momentan läuft ja alles, was nicht Lebensmittel, Waschmittel und so ist, nur noch über Versand.
    Man kann nicht mehr sagen “Ich brauche ein Netzwerkkabel, kaufe ich mir mal rasch im Elektronikmarkt” oder “Saite gerissen, ich gehe mal bei meinem Musikladen vorbei und hole mir mal neue”.

    Good afternoon, I placed an order over 3 weeks ago. My bank even called me about the transaction. However; I don’t see where anything has transpired. Now I have put the same items in my shopping cart again today, but it is not showing USA pricing. So before I try to purchase anything again, I would like to see the USA exchange rate, or better still, the price of the items in USA $-DOLLARS-$. I’d also like to know how can I have a “customer number” (13564655), if I had not made a purchase. Please reply as soon as possible, because I’d like to know that if it’s going to be this difficult to purchase from your company, I’ll just continue to get my gear from the USA. Thank you.

    “but it is not showing USA pricing”
    Usually that means, that it isn’t available in USA at the moment.
    I would write an e-mail to get the money back and try to find it in an US store.

    Trotz Corona: gestern, Freitag, Mittag 2 Mikrofone bestellt. Heute Mittag sind die mit DHL eingetroffen. Das nenne ich Spitze. Lob ! Danke!

    Was going to place an order. I might need to wait till things get better around the world. I am in the USA I might have trouble getting my order. Just don’t know.

    Bonjour, est-ce que vous livrez toujours ?

    Bonjour, livrez vous toujours pendant cette période ?

    Sorry I only speak English.

    I need the harley benton dc jr guitar. I would like to put the order in but not sure if they can ship to the USA right now. Can someone help me?

    Hola! Queremos hacer un pedido a la web, queremos saber si con este tema Covid 19 y medidas especiales en España el tiempo de los pedidos ha cambiado. En cuantos días podría llegar a España? Serían un quit micro, interfaz y auriculares para mi estudio de grabación.

    Hola Mariangeles, nosotros seguimos realizando pedidos con normalidad, el tiempo de espera de entrega depende del servicio de Correos. Nos consta que puede tardar algo más de lo habitual, pero se sigue repartiendo.

    Hallo, werden derzeit aufgrund Corona auch Garantiefälle abgewickelt wenn die Ware an Euch per Post aus Österreich zugesandt wird?


    Please, could you tell me, I would like to buy a guitar, but I ´m afraid that order is could not be ordered..
    if it’s possible to order and receive please I would like to have information.. thank you so much

    i gave up trying to get in contact with these people. you can’t even cancel an order on the website. they never once responded to me. my order just shows ” open ” what does that even mean? time to get an Epiphone from Guitar Center. they ship to you in 3 to 5 days here in the u.s.a.

    Do you still ship to France during the containment ?

    Thomann store,

    Good Morning. I am writing to you from Holland, Tilburg. I wanted to ask you if online shopping is working normally in this pandemic context and how long it would take to ship. I am interested in buying an Indian sitar and request delivery to my home.
    Thanks for your attention.

    Liebes Thomann-Team,
    Vielen Dank, dass Sie den Postversand und Onlineshop offen haben. In dieser frustrierenden Zeit haben mir die Sachen, die ich bei Ihnen bestellt und schnell bekommen habe, schon viel Freude gemacht. Schaut auf Euch und viel Glück! Christoph (Österreich)

    Dear people at Thomann,
    Many thanks for keeping your online shop and mail order service open. In these frustrating times, the things I ordered and swiftly received from you have given me great joy. Take care of yourselves and good luck! Christoph (Austria)

    I’m waiting for the delivery and I cannot have any news , I need urgently a replay or how I can cancel the order in case you can’t deliver quickly
    please reply URGENTLY
    Margherita Piontelli

    Moin Moin hatte gestern bestellt aber wurde bis jetzt noch nichts bearbeitet

    Hat der Onlineshop denn noch geöffnet oder ist alles zu ?

    Boa tarde …
    Eu gostaria de saber se vocês estão realizando entregas por pedidos feitos pela internet…
    eu vivo na Itália -Sicília, então se eu realizar o pagamento hoje, aproximadamente qual dia irá chegar minha mercadoria ?

    j’espère que la tienne de connerie n’est pas virale.

    Mozete molim vas otkazat narudbu order (12755896)


    Just want to follow-up Order 202014.584378 / 2039.

    UPS tracking has not been updated since confirmation that the waybill was processed last Friday, Apr 3).


    I placed a order about a month ago and I haven’t yet got any information about my order

    I ordered a month ago and just received a notice that my money was refunded today with no explanation. Are you still shipping to the USA? Thank you and be well

    Hi. I’m just enquiring about whether there are delays shipping to Ireland. Seems my package has been in Köln for 3 days now and there has been absolutely no progress in shipping it to me here.

    I understand you are being inundated with requests similar to this, but an update would be much appreciated as your communication seems to be pretty bad on the COVID-19 topic, especially considering you say when it’s operating as normal, when it most certainly is not!

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