Thomann Cyberstore FAQ List
You may be wondering who Thomann is, anyway? Or what the difference is between B stock and A stock? Or how it can be that these prices are so incredibly low? No matter what the question is, if is asked frequently, you'll find the answer here.
The 7 most frequently asked questions
All questions and answers
How do I know if Thomann is the right partner for me?
- Who is Thomann? How long have you been around?
- Is Thomann an authorised dealer for all products on offer?
- What kind of warranty do I get for the products I order?
- Do you offer a satisfaction guarantee or something like that?
- Are all your products ´factory-fresh´ and in original packaging?
- What are B-Stock products?
- What can I do if I do not like the delivered goods?
- Do I have to bear the costs of the return myself?
- What can I do with faulty equipment?
How can I personally get in touch with Thomann?
- I need help! How can I contact you by phone, fax or email?
- Is it faster if I order by phone?
- I have a burning question about my order!
- How can I get in touch with the experts later if I have questions...
- I have to make a complaint. Who do I have to contact?
- Got some praise or feedback for us?
- I would like to visit you. How do I find Treppendorf?
How does ordering on the internet work?
- How secure is it to order on your website?
- How does the secure server work?
- How does the Shopping Basket work?
- I know the item numbers. How can I order more easily?
- How long does the shipping of my internet order take?
- Can I send you my credit card information safely?
- I cannot find the product I would like to order!
- How can I track my order?
- Can I come and pick up a product which I ordered on the internet?
How can I pay for my order !
- How Can I Pay?
- What is the fastest and easiest method of payment?
- Are there any fees, extra charges or minimum quantities etc.?
- What about exchange rates if I am based in the UK?
- Do I have to pay value-added tax (VAT)?
- Can I purchase Vat Free as part of my Company?
- Am I Liable for Import Tax?
- Can I use Electron Or Virtual E-Cards?
- Payment by bank transfer
- New Verified By Visa ´3D Secure´ Payment System
- New Verified By Mastercard ´3D Secure´ Payment System
How will you ship the equipment to me?
- Which carriers are you working with?
- What are the Shipping Rates?
- Can I have the goods sent to a different address?
- Are the goods insured during transport?
- Are the products checked before being delivered?
- Are all items shipped at once?
- Do you also send to other countries with COD (cash on delivery)?
- Do you offer express shipping?
- Information for non EU countries
- Shipments Via Heavy Haulage ´Spedition´
Which services do I get after I have ordered from Thomann?
How do I manage to get further information from Thomann?
- How do I get more information about a product?
- How do I manage to get your Hot Deals catalogue?
- How often and in which languages do you send the Hot Deals?
- How can I subscribe to / unsubscribe from your mailing list?
- Can you send me information via snail mail?
- Why isn´t there a full catalogue available from Thomann?
- Do I get anything when I introduce my friends to you?
- Can I order just the manual for a product I own?