where music is our passion. Musikhaus Thomann, voted best European online shop is Europe's largest music retailer. We sell all the high-end musical instruments, studio, lighting, and PA equipment you could wish for. There are also many affordable alternatives and free resources for all musicians.
On 28th September 2010 Musikhaus Thomann was awarded the prestigious title of Mail Order Business of the year 2010 in Germany!
To make sure you never regret your purchase at Thomann we offer our money back guarantee on all products in our range.
The Thomann Cyberstore is very safe. We don't just say it, we guarantee it!
Through your wish list you can retrieve products much faster and easier! You may also send your wish list to your friends, relatives and fellow musicians or even share it publicly so it can provide great ideas for presents on special...
With the interactive Cableguy you will find the perfect cable for your equipment in a very quick and convenient way. Simply choose the cable connectors you need and refine your search by indicating length, colour and manufacturer.
We have more than 5000 guitars and basses in our product range but no worries, our GuitarLab will help you find the right one for you. From a choice of different looks, price and features you will find the perfect match.
Musikhaus Thomann was awarded the prize Mail Order Business of the year 2010 on 28th September 2010 at the official opening event of the German Mail Order Conference in Wiesbaden.
Hans Thomann proudly accepted the prize and in his acceptance speech to the 900 guests in Wiesbaden he mentioned:
"We do feel of course extremely honoured to be able to accept this renowned award. But somehow this award has surprised us as well, because we didn't do anything special: we just try to make our customers happy!
The complete Thomann team wants to thank the jury for this great award. We are a young team in our relatively exotic music branch and we are always compared to the big ones in the world. This fills all of us with a lot of pride.
But we do not expect awards for what we are doing. Therefore should we receive one, it's a wonderful added bonus ... What we do, we do for our customers and not for certificates or awards. That is why we are so happy about every form of praise we get from our customers per email or phone, through the online feedback (on the right hand-side in the Thomann Cyberstore) or on external forums.
We, as the Thomann team, want to say "THANK YOU" again for the great award and send a virtual universal hug to the world.
To make sure that you never regret your purchase with Thomann we offer you a 30 Day Money Back Guarantee on all products in our range. You can return the goods you received from us within 30 days without having any concern. The only exceptions are items that have been custom made, according to the customers specifications (e.g. custom cases), material sold by the metre or products which cannot be taken back for hygienic reasons (e.g. reeds for woodwind instruments) or licensing reasons (e.g. already registered software).
So if you should not be satisfied with the goods just return them to us in their original packaging and without any traces of use and we will refund the full purchase price to your customer account or transfer it back to your account.
P.S.: These conditions apply for the above mentioned Money Back Guarantee. The conditions of the statutory right of withdrawal and our warranty can be found in our general terms and conditions.
Your information is handled confidentially and securely by Thomann. Address and credit card information is transferred via a secure server and is encrypted; it thus cannot be seen by anyone but your contact person and the webmaster.
Basically you are safe when shopping online if you consider the following:
1. Secure server Please always check if the online shop you are buying from has a secure server before you enter sensitive information like credit card details etc. Thomann has had a secure server since 1998 which sends all information in an encrypted format over the internet. This means that all information from your desk is transferred in an encrypted format to the desk of your contact person and cannot be spied on. Credit card details are not saved on our system either and are deleted from email replies.
2. Nosy people All information which is not sent via the secure server is sent unencrypted through the net and can be spied on theoretically by hackers. Generally there are only rare cases where information is taken and used (it can be compared to people standing at a motorway roadside and observing cars such people do exist but the information they collect there is useless and it does not really matter to us that someone knows that a red car has driven by.)
It is much more often the case that a nosy member of staff of a provider or at your work place secretly takes a look at your emails.
3. Reliability There are hundreds of providers on the internet who, if at all, have a trade licence. They do not have a warehouse, dealer authorisation or official suppliers.
Anyone can offer cheap prices, anyone can request payment in advance but not many can deliver brand new goods from official suppliers reliably and deliver high service standards as added value at a fair price.
Reliable dealers offer general sale or return of at least 14 days at Thomann it is even a 30 Days Money Back Guarantee. If a dealer does not offer sale or return you should be alarmed. (Either something is wrong with the dealer or with the goods.)
4. References There are a lot of references where you can inform yourself about the reliability of an online provider. Forums like price grabber and Ciao sometimes do include unfair ratings or self-praise as well but provide a good overview on the particular branch. The Thomann Cyberstore has excellent references and therefore has been the number one for years for musicians all over Europe.
The 5 finalists of the Thomann X-Mas Song Contest 2014 have made it through to the final round. And now its down to you! Vote for your favourite X-Mas song on www.thomann.de to decide the winner of this years X-Mas Song Contest!