Thomann Cyberstore FAQ List
How Can I Pay?
There are several ways you can pay for your internet order:
When ordering you select your type of credit card (we accept Visa, Mastercard, American Express, Eurocard and Diners) and we debit the sum from your credit card account for the available goods at the time of shipping.
Please note that, unfortunately, we cannot accept Maestro, Switch or Laser cards. Nor can we accept cards that are not registered in the EU
When paying by credit card please always use our Secure Server which transfers encoded data.
Please note that we can only trade and invoice in Euros and our invoices will reflect the exchange rate of the day at www.oanda.com. Your credit card company may charge you a different exchange rate, and sometimes UK card companies make a small commission charge from Pound to Euro conversions.
Please check with your card company or bank if in doubt.
If your order is large and it is your first order on credit card we may request proof of the cards details - for your saftey as well as ours!
PayPal is now an available method of payment at Thomann. It´s quick, easy and safe! If you haven´t got an account with Paypal already you can set one up at www.paypal.com. The procedure is very simple!
Enter your PayPal Login and Password details when you´re ready to complete your order and confirm the total amount. Like credit card payments we will only debit your PayPal account shortly before we ship your order. For data protection reasons it is only possible to make a PayPal payment online.
Should the total of your order exceed the initial amount you were shown online when making your order (due to extra shipping charges or higher VAT rates in your delivery destination), it´s possible to make an extra payment by PayPal. The Thomann staff will give you further information on this with your order confirmation by email.
Paying by Amazon Payment allows you to use the address and payment details already saved on your Amazon Account to quickly and safely complete your Thomann order.
It’s not possible for us to ship orders to Amazon Lockers and this payment option is not yet available on our mobile version of thomann.de https://m.thomann.de
You can make a SEPA transfer directly from your account holding bank. They will ask you for our IBAN and Swift/BIC Code, all this information is provided by us here at Thomann, and will be sent to you in your order confirmation.
Some banks will apply a charge to transfer money across to us here in Germany, so please check beforehand.
An international bank transfer takes usually 2-4 working days to arrive but you’ll see the status of your change once the transfer has arrived.
Cash on Delivery (C.O.D.):
This allows you to pay the invoice total when you receive the parcel(s). In some countries there are surcharges made by the post for this service per parcel delivered. Please check with your local postal company for further information about possible additional costs.
Sadly Cash On Delivery is not available in all EU countries. A list of the accepted countries can be found using the following link - http://www.thomann.de/gb/helpdesk_shipping.html