Customer Comments
  • on 07.12.2011

    xxxxyt2@in­box.com: "I am entirely happy with the service. The product is exactly what I expected. I could recommend your company to anyone."

  • on 18.04.2012

    xxxx­my­cahill.ie@gmail.com: "Thanks for your prompt and efficient and friendly service so THANK YOU VERY MUCH!!! OR IN IRISH:.Go raibh mile maith agath."

  • on 11.06.2012

    Richard from the UK: "The service I have experienced with Thomann is second to none.The guitar was very well packaged and protected. Thank you!"

Thomann Cyberstore FAQ List

How Can I Pay?

There are several ways you can pay for your internet order:

Cash on Delivery (C.O.D.):
You pay the invoice total when you receive the parcel(s). In some countries there are surcharges for this per parcel (we only charge one shipping charge and no hidden extras).

Sadly Cash On Delivery is not available in all EU countries. A list of the accepted countries can be found using the following link - http://www.thomann.de/gb/helpdesk_shipping.html

Credit card:
When ordering you select your type of credit card (we accept Visa, American Express, Eurocard, Mastercard, Barclaycard and Diners) and we debit the sum from your credit card account for the available goods at the time of shipping.

Please note that, unfortunately, we cannot accept Maestro, Switch or Laser cards. Nor can we accept cards that are not registered in the EU

When paying by credit card please always use our Secure Server which transfers encoded data.

If the server does not work with your browser or company network please send us a short note and we will call you back for the credit card details.

Please note that we can only trade and invoice in Euros and our invoices will reflect the exchange rate of the day at www.oanda.com. Your credit card company may charge you a different exchange rate, and sometimes UK card companies make a small commission charge from Pound to Euro conversions.

Please check with your card company or bank if in doubt.

If your order is large and it is your first order on credit card we may request proof of the cards details - for your saftey as well as ours!

With larger sums it may be much more cost effective to make a bank transfer.


PayPal:

PayPal is now an available method of payment at Thomann. It´s quick, easy and safe! If you haven´t got an account with Paypal already you can set one up at www.paypal.com. The procedure is very simple!

Enter your PayPal Login and Password details when you´re ready to complete your order and confirm the total amount. Like credit card payments we will only debit your PayPal account shortly before we ship your order. For data protection reasons it is only possible to make a PayPal payment online.

Should the total of your order exceed the initial amount you were shown online when making your order (due to extra shipping charges or higher VAT rates in your delivery destination), it´s possible to make an extra payment by PayPal. The Thomann staff will give you further information on this with your order confirmation by email.

Bank transfer:

You can make a transfer directly from your account holding bank. They will ask you for our IBAN and Swift/BIC Code, all this information is provided by us here at Thomann, and will be sent to you in your order confirmation.

Some banks will apply a charge to transfer money across to us here in Germany, so please check beforehand.

If your order is above EUR1,000 and you have chosen this method of payment we are normally able to offer you a small discount! :-)

Question!
Give the right answer and win 1x Allen & Heath Xone XD-40 worth 69.- EUR.
Terms and Conditions for participation
in online competitions

Note: Participation in an online competition runs independently from any purchase at Musikhaus Thomann e.K. The following Competition Rules apply when participating in any online competition run by Musikhaus Thomann:

  1. Competition

    1. The competitions are organised by Musikhaus Thomann e. K., owner: Hans Thomann, Treppendorf 30, 96138 Burgebrach, Germany.
  2. Participation

    1. Competitions are only open to persons of full age.
    2. To take part in the competition you must answer all questions correctly, fill in the registration form and submit your entry to Musikhaus Thomann e. K. by pressing the "send" button.
      By pressing the "send" button the participant accepts the aforementioned terms and conditions.
    3. The participant is responsible for entering their email and/or postal address correctly. Entries to the competition will be logged electronically.
  3. Qualifying Entrants

    1. Staff of Musikhaus Thomann e. K. and any cooperation partners and their dependants are excluded from participation.
    2. Should these conditions of participation be violated, especially by using illegitimate means, Musikhaus Thomann e. K. reserves the right to exclude persons from the competition. In case of such violations prizes can be withdrawn and claimed back subsequently.
  4. Announcing the winner

    1. The winners will be notified by Musikhaus Thomann e. K. by email or in writing and their names may be published on the homepage www.thomann.de. The winner accepts this form of publication explicitly.
      Should for whatever reason the winner not claim their prize, then a new winner will be drawn.
    2. The prize presented to the winner may not be identical to the item description. There can be deviances regarding the model, colour etc.
    3. The merchandise prizes will be sent by Musikhaus Thomann e.K. or by one of its contracting delivery companies, per freight forwarder, courier or postal service to the postal address indicated by the winner.

      The delivery is free of charge. Only extra transport costs and customs/duties must be covered by the winner. In the case that the delivery has to be made through a freight forwarding company the freight forwarding company will contact the winner to arrange delivery timings.
    4. An exchange, cash alternative or replacement prize is not possible.
    5. The claim to the prize or replacement of the prize cannot be assigned to a third party.
  5. Data protection

    1. The participant accepts explicitly that Musikhaus Thomann e. K. saves all necessary data for the duration of the competition and forwards them exclusively for purposes related to the winning process to the respective cooperation partner, who is also permitted to save the personal data only for the duration of the competition. The participant is free to withdraw his entry at any time. Please direct the withdrawal to:

      Musikhaus Thomann e. K.
      to the data protection officer
      Treppendorf 30
      96138 Burgebrach, Germany
    2. Musikhaus Thomann e. K. is obliged to consider the regulations for data protection according to the Federal Data Protection Law (BDSG) valid at the conclusion of the competition. In this context the general data protection regulations under notes regarding data protection should be noted.
  6. Liability

    1. Musikhaus Thomann e. K. will be released from any obligations by handing out the prize.
    2. Musikhaus Thomann e. K. is not liable for the insolvency of a cooperation partner and the resulting consequences for the implementation and processing of the competition.
  7. Other

    1. Legal proceedings are barred.
    2. The law of the Federal Republic of Germany applies exclusively.
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