Customer Comments
  • on 28.12.2011

    xxxxirek­ing9@ya­hoo.fr: "I just wanted to say that I was very pleased with the whole order from start to finish. Good job, everybody at Thomann."

  • on 27.01.2012

    xxxx.an­thrax@gmail.com: "so far all good and am exited to recieve my package, quick and straight forward processing"

  • on 02.03.2012

    Gareth from Cardiff, UK: "I will also recommend you to others whenever possible as you are a great company."

Thomann Cyberstore FAQ List

How does the secure server work?

The Secure Server at Thomann ensures that during the transfer from your desk to that of your contact at Thomann all your data is encoded and cannot be inspected by hackers.

Sensitive data such as credit card numbers cannot be stolen by anybody and are not passed on to third parties.

If you place an order on the Thomann website or log in to your customer centre, we use a secure server as standard connection (all URLs begin with https: instead of http: and depending on your browser version, you will see a lock or a similar icon in its status bar).

If secure transmissions are not possible in your company network or the computer you are using, you can also switch to our standard server, but please do not enter your correct credit card details. Instead of this, we propose that you enter fake details into the credit card number field and add a comment with your telephone number so that we can call you back and exchange credit card information. Thank you.

Here you will find a detailed description of whole order process at Thomann.

Question!
Give the right answer and win 1x Stairville LED Bar 252 DMX RGB worth 77,- EUR.
Terms and Conditions for participation
in online competitions

Note: Participation in an online competition runs independently from any purchase at Musikhaus Thomann e.K. The following Competition Rules apply when participating in any online competition run by Musikhaus Thomann:

  1. Competition

    1. The competitions are organised by Musikhaus Thomann e. K., owner: Hans Thomann, Treppendorf 30, 96138 Burgebrach, Germany.
  2. Participation

    1. Competitions are only open to persons of full age.
    2. To take part in the competition you must answer all questions correctly, fill in the registration form and submit your entry to Musikhaus Thomann e. K. by pressing the "send" button.
      By pressing the "send" button the participant accepts the aforementioned terms and conditions.
    3. The participant is responsible for entering their email and/or postal address correctly. Entries to the competition will be logged electronically.
  3. Qualifying Entrants

    1. Staff of Musikhaus Thomann e. K. and any cooperation partners and their dependants are excluded from participation.
    2. Should these conditions of participation be violated, especially by using illegitimate means, Musikhaus Thomann e. K. reserves the right to exclude persons from the competition. In case of such violations prizes can be withdrawn and claimed back subsequently.
  4. Announcing the winner

    1. The winners will be notified by Musikhaus Thomann e. K. by email or in writing and their names may be published on the homepage www.thomann.de. The winner accepts this form of publication explicitly.
      Should for whatever reason the winner not claim their prize, then a new winner will be drawn.
    2. The prize presented to the winner may not be identical to the item description. There can be deviances regarding the model, colour etc.
    3. The merchandise prizes will be sent by Musikhaus Thomann e.K. or by one of its contracting delivery companies, per freight forwarder, courier or postal service to the postal address indicated by the winner.

      The delivery is free of charge. Only extra transport costs and customs/duties must be covered by the winner. In the case that the delivery has to be made through a freight forwarding company the freight forwarding company will contact the winner to arrange delivery timings.
    4. An exchange, cash alternative or replacement prize is not possible.
    5. The claim to the prize or replacement of the prize cannot be assigned to a third party.
  5. Data protection

    1. The participant accepts explicitly that Musikhaus Thomann e. K. saves all necessary data for the duration of the competition and forwards them exclusively for purposes related to the winning process to the respective cooperation partner, who is also permitted to save the personal data only for the duration of the competition. The participant is free to withdraw his entry at any time. Please direct the withdrawal to:

      Musikhaus Thomann e. K.
      to the data protection officer
      Treppendorf 30
      96138 Burgebrach, Germany
    2. Musikhaus Thomann e. K. is obliged to consider the regulations for data protection according to the Federal Data Protection Law (BDSG) valid at the conclusion of the competition. In this context the general data protection regulations under notes regarding data protection should be noted.
  6. Liability

    1. Musikhaus Thomann e. K. will be released from any obligations by handing out the prize.
    2. Musikhaus Thomann e. K. is not liable for the insolvency of a cooperation partner and the resulting consequences for the implementation and processing of the competition.
  7. Other

    1. Legal proceedings are barred.
    2. The law of the Federal Republic of Germany applies exclusively.
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