Thomann Cyberstore FAQ List How does the Shopping Basket work?
The Shopping Basket enables you to shop conveniently at Thomann Cyberstore. You have the opportunity to explore over 250.000 pages and to put the products you would like to order into your shopping basket.
As soon as you put an article into your shopping basket, you will see the content of your shopping basket on top of the right navigation bar on every page in the Thomann cyberstore. At any time you have the possibility to change the quantity or to remove products from the shopping basket.
If you would like to finish your shopping tour just go to the checkout. If you receive an error message at this point, this is an indication that secure transmissions (HTTPS) aren´t allowed in your company network or that security settings on your computer might be wrong. You can also choose to use the standard server (HTTP), but then please do not enter credit card details as they would be transferred unencrypted over the internet.
On the checkout page you can enter your address and payment method as well as additional info like e.g. delivery address, comment, coupon etc. if necessary. If you have a login to our customer centre, you can use your login so that you do not need to re-enter all info. If you have chosen permanent login, this happens automatically.
After submitting the order details, you will normally receive an order confirmation within a couple of hours. The reason for this delay is because all orders are manually checked by experts to make sure that e.g. ordered products and accessories fit together and no products are sold out.
If you want to use pre-payment as payment method, please wait for our order confirmation email before transferring the money. The email contains all bank details as well as reference information of your order so that everything can be processed as fast as possible.
Here you will find a detailed description of all steps of the ordering process at Thomann.
