Thomann Cyberstore FAQ List What kind of warranty do I get for the products I order?
As our products are new and as we buy them as an authorised dealer from our suppliers, you get the full warranty for all products, i.e. at least three (3) years (not accessories & cymbals) and up to ten years depending on the manufacturer (extended warranty claims are usually indicated on our product pages).
In addition to the manufacturer´s guarantee, we offer a 30-Day Money-Back Guarantee for all products, (except custom made products (eg. cases), perishable products (eg. strings, drum sticks, cymbals), items which come into bodily contact (eg. reeds, mouth harmonicas, ear pieces etc). Software must be sealed and in its original, unopened packaging before return).
The fact that you are buying on the internet does in no way restrict warranty claims or the possibility of having equipment repaired or serviced later. For repairs there are six qualified service departments available for you at Thomann.
Before buying musical equipment somewhere, you should always try to find out whether the dealer is authorised to sell the respective equipment or whether he just ´manages to get´ the product. This is the best way to prevent later ´surprises´.
