How do I know if Thomann is the right partner for me?

Who is Thomann? How long have you been around?

Is Thomann an authorised dealer for all products on offer?

What kind of warranty do I get for the products I order?

Do you offer a satisfaction guarantee or something like that?

Are all your products factory-fresh and in original packaging?

What can I do if I do not like the delivered goods?

Do I have to bear the costs of the return myself?

What can I do with faulty equipment?

How can I personally get in touch with Thomann?

How can I contact you by phone, fax or email?

Is it faster if I order by phone?

I have a question concerning my order!

How can I get in touch with the experts later if I have questions?

I have to make a complaint. Who do I have to contact?

Who do I contact for praise, criticism or feedback?

I would like to visit you. How do I find Treppendorf?

How does ordering on the internet work?

How secure is it to order on the internet?

How does the secure server work?

How does the Shopping Basket work?

I know the item numbers. How can I order more easily?

How long does the shipping of my internet order take?

Can I send you my credit card information safely?

I cannot find the product I would like to order!

How can I track my order?

Can I come and pick up a product which I ordered on the internet?

How can I pay my order !

How Can I pay?

What is the fastest and easiest method of payment?

Are there any fees, extra charges or minimum quantities etc.?

What about exchange rates if I am based in the UK?

Can I finance my order at Thomann?

Do I have to pay value-added tax (VAT)?

Can I purchase Vat Free as part of my Company?

Am I Liable for Import Tax?

Can I use Electron Or Virtual E-Cards?

Payment by bank transfer

New Verified By Visa ´3D Secure´ Payment System

New Verified By Mastercard ´3D Secure´ Payment System

What is ´my´ price? Can you work me a deal?

I get a better price somewhere else ... will you top it?

Can you lower the price ? I´d take it for €20 less!

Do I get a better price if I order a package?

Are you offering special conditions for resellers?

How can Thomann offer such low prices?

How will you ship the equipment to me?

Which carriers are you working with?

What are the Shipping Rates?

Can I have the goods sent to a different address?

Are the goods insured during transport?

Are the products checked before being delivered?

Are all items shipped at once?

Do you also send to other countries with COD (cash on delivery)?

Shipments Via Heavy Haulage ´Spedition´

Which services do I get after I have ordered from Thomann?

How does the Money Back Guarantee work?

From who do I get help when I have technical problems?

Do you repair or service older equipment?

How about updates etc? Do I get any?

Will you trade in my old equipment?

How do I manage to get further information from Thomann?

How do I get more information about a product?

How do I manage to get your Hot Deals catalogue?

How often and in which languages do you send the Hot Deals?

How can I subscribe to / unsubscribe from your mailing list?

Can you send me information via snail mail?

Why isn´t there a full catalogue available from Thomann?

Do I get anything when I introduce my friends to you?

Can I order just the manual for a product I own?

Which other services can I find in the Thomann Cyberstore?

How do the search engines work?

How does the classified section work?

Do you have an Affiliate Program?

How is it possible to build a custom case/rack on the internet?

I´m a big Thomann fan and I would like to work for you!

In which departments are you hiring people at the moment?

One or Two More things!

Card Confirmation

Credit Cards From Outside of the EU

Important Information For UK and Irish Customers - Plugs!

Catalogue Images

Further Security Checks

Important News For Channel Island Customers